Acima Assistant Store Manager
About The Position
The Assistant Store Manager reports to the Store Manager and assists with account management and sales while delivering excellent customer service. The role works with Acima retail partners to process credit turn-down applications and web orders and convert them into Acima Leasing customers. Responsibilities also include reviewing lease applications, promoting Acima's leasing benefits, and driving conversions. The position is performed at a retail partner store location. The role is paid hourly at $16.00–$18.14 per hour and may be eligible for performance-based bonuses or incentives, paid monthly. Bonus and incentive eligibility is subject to the plan's requirements. This is a full-time position. Workdays and hours vary across Monday through Sunday and include evenings and weekends. Consistent in-person attendance is required. The position involves frequent communication with coworkers and customers and is highly active, requiring standing, walking, bending, kneeling, stooping, crouching, crawling, and occasionally climbing. Acima describes its mission as providing accessible Lease-To-Own solutions and states that it has more than 30,000 retail partners. The company identifies career growth opportunities, an award-winning culture, weekly pay, and discounts from Acima partners among its workplace offerings. Acima is an equal opportunity employer.
Requirements
- Must be at least 18 years of age.
- High school diploma or GED.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and other relevant software applications.
- Organized, with time-management skills and the ability to multitask.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Consistent in-person attendance.
Nice To Haves
- Familiarity with rental or leasing industry practices.
Responsibilities
- Drive customer growth through web, partner stores, and walk-ins.
- Listen to customers, identify their needs, and fulfill them in a timely manner.
- Educate customers about Lease-To-Own terms, payment terms, benefits, the application process, and the full process from beginning to end.
- Close sales by converting applications, including in-store and web orders.
- Work cooperatively with Acima partner stores in operational matters.
- Report and communicate store and coworker activities and performance to the Store Manager.
- Establish partnerships with retail store personnel to generate referrals and educate customers about the Lease-To-Own process.
- Promptly address and resolve customer issues and complaints to support customer satisfaction and friendly service.
- Cultivate a positive work environment to enhance coworker retention and minimize turnover and issues.
- Assist the Store Manager with account management and sales activities.
- Review lease applications and promote Acima's leasing benefits to drive conversions.
Benefits
- Medical, dental, and vision insurance.
- Life insurance, supplemental life insurance, and spouse/dependent life insurance.
- Short-term and long-term disability insurance.
- Flexible spending accounts and health savings accounts.
- 401(k) Savings Plan with company match.
- Paid time off.
- Legal insurance and identity theft protection plan.
- Hospital indemnity, critical illness, accident insurance, and limited purpose plan.
- Potential performance-based bonus, paid monthly.
- Weekly pay.
- Discounts from Acima partners.
- Career growth opportunities.
- Award-winning culture.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
