Assistant Manager Jobs

About The Position

Requirements

• This position requires a considerable amount of physical labor, including pet handling, walking, cleaning, and maintenance of the suites
• Two years or more in a customer service role (Customer Service, Call Center, Receptionist) highly preferred
• Prior supervisory experience highly preferred
• Strong organizational, cash management, and sales skills
• Comfortable leading by example, including ‘hands-on’ task management
• Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
• Exceptional communication and interpersonal skills
• Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
• Valid driver’s license and ability to pass criminal background check
• Ability to ascend and descend stairs safely and frequently, using the OSHA standard three points of contact
• High school diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience

Nice To Haves

• Two years or more in a customer service role (Customer Service, Call Center, Receptionist)
• Prior supervisory experience

Responsibilities

• Providing direct supervision of our Front Desk Associates including leading, training, and coaching associates based on company standards, policies, and guidelines
• Assisting the management team with training employees, assigning and directing work, coaching, and conducting employee performance reviews
• Reporting and documenting any potential hazards or behavioral problems involving guests or employees to the management team
• Assisting with Front Desk functions when needed including processing check-ins and check-outs, answering incoming phone calls, deescalating customer service issues, and maintaining cleanliness of the lobby during operating hours
• Responsible for assisting new and existing team members in completing their required LMS courses and training guides
• Performing additional duties as required by the management team

Benefits

• Opportunity for ADVANCEMENT!
• Unleashed Leadership Academy, where you'll receive hands-on leadership training for the next steps in management with Supervisor and Assistant Manager opportunities companywide!
• Dog Training Academy, with a scholarship to become a certified Dog Trainer (aka Canine Behavior Specialist)!
• Grooming Academy, with a scholarship to become a certified Professional Pet Groomer!
• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off (both full-time and part-time status)
• 401(k) Savings Plan with Company Match
• Health, Dental and Vision Insurance (full-time status)
• Employee Assistance Program (EAP) with added mental health benefit, available to all employees