About The Position

The Assistant Manager is an hourly employee whose primary function is to operate and supervise a theatre and its employees, and to represent Regal consistently with its mission statement and policies. The role directly supervises an unspecified number of employees and performs supervisory duties in accordance with company policies and applicable laws. Duties include training, coaching, planning and directing work, evaluating performance, addressing complaints, resolving problems, and, under management direction, disciplining employees and potentially interviewing and hiring. The Assistant Manager may perform all staff positions as needed and is responsible for theatre operations, including projection and audiovisual equipment, guest satisfaction, risk management, receipts, operating costs, inventory, maintenance, marketing, promotions, and movie showtimes. The role requires compliance with theatre policies, dress code, human resources procedures, and applicable alcohol certification requirements. The employee must complete or be completing the management certification program, and have reviewed and understood the ROM. The position requires effective communication, public speaking, basic office and computer skills, accurate calculations, problem-solving, prioritization, and the ability to work under pressure with minimal supervision. Physical duties include frequent standing, walking, sitting, reaching, using hands, and communicating; occasional climbing, balancing, stooping, kneeling, crouching, or crawling; and regularly lifting up to 60 pounds. Reasonable accommodations may be made for individuals with disabilities.

Requirements

  • At least three months of supervisory experience, or six months of theatre experience with completion of the Cast Certification Program, or a combination thereof; alternatively, demonstrated leadership or management potential to theatre management, subject to VP approval.
  • If assigned duties include selling or serving alcohol at a theatre that sells alcohol, be of legal age under applicable state or local laws, complete legally required training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
  • Good public speaking skills and effective oral and written communication with employees, vendors, and corporate staff; ability to listen effectively, respond clearly, and explain information.
  • Ability to perform calculations accurately and quickly and identify and correct errors.
  • Ability to identify problems, gather and evaluate relevant information, recognize alternatives, draw evidence-based conclusions, recommend solutions, take initiative, work with minimal supervision, and perform under pressure or opposition.
  • Experience with PC platforms and knowledge of basic office programs, including email, word processing, and spreadsheets.
  • Ability to operate copiers and other office equipment, use filing systems, maintain attention to detail, use tools and equipment dexterously, and perform mechanical tasks as necessary.
  • Ability to interact effectively with customers, the public, and coworkers, show sensitivity to others, establish goals, budget time, and set priorities.
  • Ability to perform the essential functions of the job, with reasonable accommodations where applicable.
  • Ability to meet the stated physical demands, including regularly lifting up to 60 pounds.

Responsibilities

  • Maintain regular and consistent attendance.
  • Uphold and administer all theatre policies and comply with the dress code.
  • Train, develop, coach, and supervise non-management employees; plan, assign, and direct work; appraise performance; address complaints; resolve problems; and discipline employees under management direction.
  • Perform all staff positions as required.
  • Operate and maintain theatre projection and audiovisual equipment, including hardware, software, film handling, booth and projection systems, programming, and TMS operation.
  • Keep required alcohol certification and training current where applicable.
  • Monitor risk management, including employee and patron safety, loss prevention, emergencies, and the proper handling, reporting, and investigation of accidents.
  • Ensure guest satisfaction.
  • Count, deposit, and reconcile receipts from business operations, including cash, cards, coupons, gift cards, checks, discount tickets, and other applicable payment methods.
  • Complete or work toward the management certification program and review and understand the ROM.
  • Interview, hire, schedule, coach, counsel, and suspend cast members with required oversight; terminate employees only after conferring with the Human Resources Manager; administer applicable paperwork and follow human resources policies.
  • Control direct operating expenses; purchase and order concession and café stock and other supplies; and conduct inventory and auditing processes.
  • Supervise theatre maintenance, including building and grounds where applicable, perform minor repairs, and obtain qualified personnel for major maintenance concerns.
  • Market and promote feature film engagements, schedule movie showtimes, and deliver showtimes to appropriate channels in a timely manner.
  • Read and understand training materials covering subjects such as sexual harassment and discrimination.
  • Perform additional duties as assigned by the General Manager or other senior manager.

Benefits

  • Full-time employees are eligible for medical and prescription coverage, with company contributions toward the cost.
  • Life insurance and disability insurance at no charge to eligible full-time employees.
  • Dental, vision, and supplemental life insurance options for employees and dependents.
  • Accident, critical illness, and hospital indemnity insurance.
  • Vacation time and sick leave.
  • Free movie passes and discounted concessions at Regal locations for team members.
  • 401(k) retirement plan with company match for eligible team members age 21 or older who have completed six months of service.
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