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Assistant Retail Experience Manager

Fleet Feet•Richmond, VA
•Onsite
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About The Position

Our Company Overview: We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We like to keep things high-spirited, fast-paced and fun, wearing more than a few hats and stepping in to help out wherever it’s needed. We run together to solve problems, reach goals, encourage others and champion our brand. We are always in pursuit of hardworking people to join our quest and bring our core values to life.

Requirements

  • Available to work a flexible schedule, including days, evenings, weekends, and holidays
  • Demonstrated leadership ability with at least 1 year of retail experience in a customer-facing sales setting
  • Passion for managing, training, motivating employees
  • Can own and manage administrative tasks, customer interactions and a fast paced environment while staying organized
  • Fosters growth of others through recognition, coaching and development opportunities
  • Promotes individual and team performance by setting expectations, delegating and by providing tools and resources
  • Builds and maintains trust from staff and customers by using sound judgement
  • Passionate, positive, self-motivated and detail-oriented
  • Collaborative and customer-centric
  • Willing to go above and beyond when needed
  • Communicate professionally with customers and team
  • Deliver the best customer experience by creating a positive staff culture with a focus on performance management and education
  • Support all Fleet Feet initiatives, activities and functions

Responsibilities

  • Support the Retail Experience Manager in the day-to-day and long-term success of retail staff.
  • Help build the best customer experience by focusing on what matters most, the team.
  • Assist with recruiting, onboarding, scheduling, coaching, performance management, training, and education of our Retail Sales Associates, or Outfitters.

Benefits

  • High energy and fun atmosphere
  • Training and advancement opportunities within the Fleet Feet brand
  • Community involvement and community service activities
  • Training Program and Product Discounts
  • Passionate team members

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

No Education Listed

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