Assistant Manager

Bagel Brands•Cambridge, MN

18h•Onsite

About The Position

The Assistant General Manager (AGM) is a growth role designed to develop future leaders who can think strategically about their store and broadly about the district and Caribou Coffee. Working in partnership with the General Manager, the AGM helps run the store and make a positive impact on the team and community. The role involves learning the business to a General Manager level over the course of a year, leading day-to-day operations, supporting team development, and delivering positive guest experiences and business results. The AGM is expected to model Caribou’s purpose and core values, bring curiosity and humility to their own development, and actively seek feedback and learning opportunities. The role requires a competitive, ownership-oriented approach to meeting goals and creating day-making experiences. The listed compensation range is $16.52–$27.53 per hour; starting pay is subject to local and state minimum-wage regulations.

Requirements

1–3 years of prior restaurant or retail experience requiring a strong customer-service commitment and orientation.
Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends.
Must be at least 18 years of age.

Nice To Haves

High school diploma or GED equivalent.
Valid driver’s license and reliable transportation.
1 year of supervisory experience.

Responsibilities

Demonstrate the work of a Team Member and Shift Leader with ease, enthusiasm, and excellence.
Develop an understanding of the business to the level of a General Manager over the course of a year.
Create positive guest connections and teach the team to do the same.
Foster speed through effective deployment, in-the-moment problem solving, and team motivation.
Help achieve sales goals by connecting speed with service.
Lead problem resolution with calmness, professionalism, emotional maturity, and a commitment to listening to understand.
Connect day-to-day behaviors with business results while developing an understanding of the Profit & Loss statement.
Organize, execute, and improve administrative tasks, understanding how daily, weekly, and monthly tasks contribute to business success.
Be responsible for store funds while on shift and enforce cash-handling policies.
Place, receive, and verify orders; conduct inventory; control waste; and date and rotate inventory as necessary.
Consider the success of the whole store, including subsequent shifts, and address root causes to create sustainable solutions.
Bring Caribou’s core values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.
Take ownership of personal growth and development, seek feedback, and bring curiosity and a learner’s mindset to leadership.
Develop a broader perspective of the Caribou brand, evolving from shift-level to store, district, and company-level thinking.
Champion the company’s culture, purpose, and values in every interaction.
Create an open and trusting relationship with the General Manager.
Pursue and meet or exceed goals while creating day-making experiences.