Assistant Manager

JCrew • Bel Air, MD

13d

About The Position

As an Assistant Manager, you are part of the leadership team and help drive profitability through genuine customer connections, brand loyalty, and community engagement. You provide immediate feedback and coaching to the sales team to maximize performance, and collaborate with the leadership team to adapt strategies for business success and ensure smooth operational support.

You support the Store Director and Associate Store Manager in impacting business results and maximizing profitability. You own a designated division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling, and help manage store operations, systems, and technology while ensuring accountability. You may assist with recruiting, training, and development, and help create a collaborative working environment. You help keep the team on track to exceed goals and provide excellent customer service, lead fit sessions to build product knowledge, and develop community-engagement ideas and events. You may also step into a variety of sales-floor roles as needed.

The role requires 1–2 years of retail management experience with a similar scope, flexibility to work nights, weekends, and holidays, and the ability to bend, reach, stretch, and lift, carry, or move at least 40 pounds (18 kilos). The position is offered as part-time or full-time, with hourly pay ranging from $19.50 to $24.35. Benefits and perks may depend on work location, employment type, and eligibility.

Requirements

• Have 1–2 years of retail management experience with a similar scope.
• Passionately support the brand, customers, and teams.
• Stay current with fashion trends and industry developments.
• Demonstrate teamwork, flexibility, and courtesy when executing tasks.
• Innovate and champion new ideas while navigating uncertainty and demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Be able to bend, reach, and stretch for product and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

• Support the Store Director and Associate Store Manager in driving business results and maximizing profitability.
• Own a designated division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling.
• Manage store operations, systems, and technology while ensuring accountability.
• Assist with recruiting, training, and associate development as needed.
• Partner with store leadership to foster a collaborative working environment.
• Help the team exceed goals and provide best-in-class customer service.
• Lead fit sessions to improve associates’ product knowledge and customer connections.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into a variety of sales-floor roles as needed.
• Provide immediate feedback and coaching to the sales team to maximize performance.

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell.
• Entertainment, travel, fitness, and mobile technology discounts.
• 401(k) plan with company matching donations.
• Medical and prescription coverage.
• Competitive paid time off plan, including paid holidays (full-time).
• Dental, vision, and life insurance (full-time).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed