Assistant Manager
About The Position
The Assistant Manager assists with overseeing gym operations to ensure an exceptional Judgement Free member experience and a financially successful club. This is a full-time position scheduled for 40 hours per week. The schedule may exceed eight hours per day or 40 hours per week and may include travel, nights, weekends, and holidays to support business needs. The role supports sales goals, staff recruitment and development, staff scheduling and supervision, member service, facility cleanliness and maintenance, supply ordering, and tracking club statistics and reports. The Assistant Manager also provides backup support to the Club Manager and covers for absent employees. Planet Fitness describes its mission as enhancing people’s lives through a high-quality fitness experience in a welcoming, judgment-free environment. Team members are expected to bring a positive attitude, deliver consistent service, act with integrity and respect, communicate effectively, help others, and motivate people to achieve their goals.
Requirements
- Must be at least 18 years of age.
- Passion for helping others and commitment to excellent service.
- Basic computer proficiency, including Microsoft Suite.
- High school diploma or GED equivalent required.
- Excellent communication and interpersonal skills.
- Strong leadership and organizational skills.
- Confident problem-solver.
- Able to stand and move continually throughout the club during a shift.
- Able to communicate continually in person or by phone during a shift.
- Able to lift up to 75 pounds.
- Able to perform tasks involving bending and twisting.
- May occasionally encounter toxic chemicals during a shift and must frequently clean and sanitize equipment and facilities.
Nice To Haves
- Previous management experience is preferred.
- Current CPR certification is preferred.
Responsibilities
- Achieve or exceed individual sales goals and contribute to monthly and yearly club goals.
- Assist in recruiting, hiring, training, and developing Member Service Representatives, Trainers, and Custodians.
- Help maintain a welcoming atmosphere for members, prospective members, and guests, and ensure staff follows customer service guidelines.
- Assist with staff management and provide backup support to the Club Manager as needed.
- Assist in scheduling and supervising staff.
- Oversee member service and ensure staff provides a superior customer experience.
- Assist in resolving or escalating employee issues and concerns.
- Perform front desk activities, including answering phones, checking members into the system, signing up new members, and giving tours to prospective members.
- Facilitate member requests, issues, and questions.
- Assist in overseeing facility cleanliness and maintenance.
- Assist in ordering supplies within the budget specified for club requirements.
- Assist in tracking weekly, monthly, and annual statistics and reports.
- Provide backup support for employees who are absent.
Benefits
- Monthly bonus incentives.
- Medical, dental, and vision insurance.
- Vacation, sick time, and holiday pay.
- Free Black Card Membership.
- 401(k) retirement savings plan with a 3% company match.
- Term life insurance.
- Healthcare and dependent care flexible spending accounts.
- Employee perks and discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
