Assistant Manager

Express • Woodburn, OR

13d • Onsite

About The Position

Express, part of PHOENIX Retail, LLC, is seeking an Assistant Manager for its Woodburn Premium store. The Assistant Manager supports the Store Manager in supervising store operations, recruiting, management, training, and sales functions. The role focuses on driving productivity, complying with company policies, and creating a strong in-store shopping experience for customers.

The Assistant Manager helps develop and retain talent, coaches Sales Associates, supports hiring and employee growth, and partners with the Store Manager on business analysis and action plans. The position also assists with daily operations, sales-floor coverage, merchandise flow, merchandising, customer engagement and service, loyalty programs, and execution of company initiatives. The Assistant Manager helps maintain a positive team environment, uphold safety and company policies, and improve customer-experience results.

Requirements

• High school diploma or equivalent.
• At least 1 year of relevant job experience is listed; the posting also specifies a minimum of two years of relevant experience.
• Proficiency with technology, including iPads and registers.
• Strong customer-service skills.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the position’s physical requirements.
• Proven ability to drive sales results.
• Strong communication skills.
• Prior sales management experience.

Nice To Haves

• Previous retail experience is preferred.

Responsibilities

• Assist in developing, inspiring, and retaining top talent.
• Maintain a positive work environment that encourages high store morale, teamwork, and a “one team” mentality.
• Coach, teach, and train Sales Associates for effective job performance.
• Partner with the Store Manager to identify high-performing Sales Associates and support their growth.
• May participate in Sales Associate interviews and provide feedback to the Store Manager.
• Support the Store Manager’s analysis of the business and help execute and communicate action plans to optimize results and operational execution.
• Assist in overseeing all aspects of daily store operations.
• Execute action plans to optimize results.
• Ensure sales-floor coverage to meet customer expectations.
• Oversee merchandise flow, including shipment, replenishment, and omnichannel operations.
• Maintain adherence to company policies and ensure the safety of associates and customers.
• Manage execution of the store strategy to achieve performance goals.
• Lead associates in consistently executing merchandising strategies, operations, loyalty programs, and other company initiatives.
• Support a store environment focused on consistently delivering a great in-store experience.
• Lead by example in creating a culture of proactive customer engagement.
• Greet and assist customers; share information about products, promotions, and loyalty programs.
• Resolve customer complaints by identifying their sources and taking initiative to address them.
• Act as the customer-experience leader, remain accountable for customer-experience results, and create action plans to improve performance.
• Create a positive in-store experience through visual standards.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new moms and dads.
• Part-time associates may access individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may receive an Express merchandise discount, participate in the Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED