Assistant Manager

Valvoline Inc•Beverly Hills, MI

13d•Onsite

About The Position

The Assistant Service Center Manager is the right hand of the Service Center Manager and helps build a high-performance team that delivers a distinctive Valvoline Instant Oil Change service experience. The role combines hands-on automotive maintenance and guest service with advising, training, and supervising hourly employees, while ensuring company policies and procedures are followed consistently. The position includes hands-on training and support. Valvoline offers a career path with the potential to become a Service Center Manager within 12 months. The listed location is 31005 Greenfield Rd, Beverly Hills, MI 48025.

Requirements

At least 1 year of supervisory experience, including coaching, training, and supervising a team; retail or service-related experience is preferred.
Customer service mindset and demonstrated ability to build customer loyalty while following company procedures.
Experience in a fast-paced environment and a history of making sound judgments under pressure.
Experience using KPI data to monitor performance and trends and identify areas for improvement.
Schedule flexibility; weekend availability is likely.
Fluency in English, including reading, writing, and speaking.
High school diploma or equivalent.
Ability to stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds.
Ability to crouch, bend, twist, and work with hands above the head.
Comfort working in a non-climate-controlled environment.

Nice To Haves

Supervisory experience in a retail or service-related environment.

Responsibilities

Perform oil changes and additional car maintenance services; educate guests about vehicle maintenance requirements and review recommended services.
Supervise daily service center operations while working on the floor and train new team members.
Work with the team to deliver excellent customer service and build customer trust and loyalty.
Develop and maintain efficient weekly employee schedules, ensuring adequate coverage, managing conflicts, and following labor laws.
Assist with inventory processes, maintain appropriate product levels, and schedule orders.
Assist with safety, performance, and culture audits; maintain a clean, organized service center and a safe, secure working environment.
Open and close the service center while following safety and security protocols.
Lead and train the team to support employee development.

Benefits

Weekly pay of $21.25 per hour.
Hands-on training and the potential to become a Service Center Manager within 12 months.
13 paid credit hours per year at WilmU for part-time enrollment over two semesters, plus access to a free online university.
No late-night hours and holidays off.
Paid time-off availability.
Backup child and elder care.
Medical, dental, and vision coverage, prescription drug coverage, and Health Savings Account contributions.
Employee Assistance Program offering free, confidential well-being support, including personal and work relationships, family, mental health, and legal issues.
Company-provided uniforms and tools.
50% discount on VIOC automotive services.
401(k) savings plan with a 100% match up to 5%.