Assistant Manager

Potbelly (Potbelly Corporate)•Portland, OR

12d•$50,000 - $55,000

About The Position

The Assistant Manager is the co-leader of a Potbelly shop, helping create an environment of belonging and teamwork for team members and customers. The role supports shop operations, team development, customer service, sales, and business performance. The position requires the ability to work at least 45 hours per week and to stand or walk for 8–9 hours or as needed.

Requirements

At least 18 years of age.
Must meet state Food Safety requirements and pass and obtain Food Safety Certification. After two unsuccessful attempts, the applicant will no longer be eligible for a Leader role.
Friendly, customer-first mindset and ability to thrive in a fast-paced, energetic environment.
Strong written and verbal communication skills.
Problem-solving ability.
Ability to maintain deadlines and prioritize while running an effective shift.
Strong organizational skills and ability to multitask.
Comfort working in a bustling kitchen environment.
Ability to manage potential allergens, including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
Ability to build and develop strong teams and handle conflict resolution.
Strong interviewing skills.
Ability to write effective schedules and maintain labor goals.
Knowledge of Microsoft Office.
Strong business acumen.
Ability to stand or walk for 8–9 hours or as needed.
Ability and stamina to work a minimum of 45 hours per week.
Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.
Illinois employees must become food safety certified within 30 days of employment.

Nice To Haves

At least two years of management experience in a restaurant or retail environment.
Knife skills.
Open availability.

Responsibilities

Train, coach, and develop Potbelly Associates and Shift Leaders.
Interview candidates effectively and recommend hiring Associates, Certified Trainers, and Shift Leaders.
Develop and maintain a Good Vibes culture that supports attraction and retention.
Schedule Associates, Certified Trainers, and Shift Leaders effectively.
Update the communication board with critical shop information.
Attend regularly scheduled meetings.
Ensure security procedures are followed.
Ensure back-of-the-house procedural standards are met.
Count drawers and follow daily cash-handling procedures.
Drive neighborhood shop marketing and promotions to maximize sales, including sourcing and blitzing outside the shop for recruiting and marketing.
Assist the General Manager with controlling cost of goods, variances, and inventories.
Control assigned P&L line items.
Maintain deadlines and priorities while running an effective shift.
Comply with food, cleanliness, health, and safety standards.
Handle customer complaints and issues effectively.
Perform other duties as assigned.