Assistant Manager

Bagel Brands•Edina, MN

13d•Onsite

About The Position

The Assistant General Manager (AGM) is a growth role designed to develop future leaders who think strategically about the store and broadly about the district and Caribou Coffee. Working in partnership with the General Manager, the AGM supports all facets of store operations and makes an impact on the team and community. The role involves developing a General Manager-level understanding of the business over the course of a year while bringing curiosity, humility, and a strong commitment to personal development. The AGM helps create welcoming, memorable guest experiences and a positive team environment. They contribute to store performance by connecting speed and service to sales goals, resolving problems professionally, handling administrative and inventory tasks, and understanding how daily operations affect the business. The position requires schedule availability for at least one of early mornings, evenings, some holidays, or weekends. Physical requirements include hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and standing for 4 to 8 hours, with reasonable accommodations where applicable.

Requirements

1–3 years of prior restaurant or retail experience requiring a strong customer-service commitment and orientation.
Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends.
Must be at least 18 years of age.

Nice To Haves

High school diploma or GED equivalent.
Valid driver’s license and reliable transportation.
1 year of supervisory experience.

Responsibilities

Demonstrate Team Member and Shift Leader duties with ease, enthusiasm, and excellence.
Develop an understanding of the business to the level of a General Manager over the course of a year.
Create lasting guest connections and teach the team to do the same.
Promote goal-surpassing speed through effective deployment, in-the-moment problem solving, and team motivation.
Help achieve sales goals by connecting speed and service.
Lead problem resolution with calm, professionalism, emotional maturity, and active listening.
Connect day-to-day behaviors with business results while developing an understanding of the Profit & Loss statement.
Organize, execute, and improve administrative tasks, understanding their relationship to business success.
Be responsible for store funds while on shift and enforce cash-handling policies.
Place, receive, and verify orders; conduct inventory; control waste; and date and rotate inventory as needed.
Think beyond the current shift about the overall success of the store and subsequent shifts.
Identify root causes of problems and create sustainable change.
Bring Caribou Coffee's Core Values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.
Take ownership of personal development, seek feedback, and bring curiosity and a learner's mindset to leadership.
Lead with a broad view of the Caribou brand, from shift and store to district and company.
Champion the company culture and purpose in every interaction.
Build an open and trusting relationship with the General Manager.
Pursue and meet or exceed goals that support memorable guest experiences.