Assistant Manager
About The Position
The Assistant Manager supports the Store Manager and assists with all aspects of retail operations, including daily operations, sales, merchandising, administration, human resources functions, and maintaining a professional store environment. The role may cover any store function, including sales, donations, textiles, and wares, and may stand in for the Store Manager as assigned. It supports financial goals, develops and guides retail associates, helps maintain a safe and respectful workplace, and coordinates with other Goodwill departments and stores. The position is based in a retail store, with work on the sales floor and in the warehouse. It involves regular interaction with customers, team members, and merchandise, and requires flexibility between customer-facing and warehouse duties. Weekend and evening work is required, and the schedule must accommodate store needs. Physical duties include prolonged standing and walking, frequent bending and lifting, reaching, and safely handling merchandise and materials, including lifts up to 40 pounds and occasional lifts up to 80 pounds.
Requirements
- A combination of education and relevant work experience that aligns with the duties of the position.
- Familiarity with retail concepts, practices, and procedures.
- Ability to provide oversight to a location and its employees.
- Ability to make fast and accurate decisions in daily operations.
- Ability to communicate effectively and respectfully with internal and external customers.
- Ability to set objectives and goals, break work into process steps, measure performance against goals, and evaluate results.
- Ability to prioritize multiple issues and tasks effectively.
- Sense of urgency in addressing customer needs.
- High ethical standards and exceptional decision-making abilities.
- Ability to follow instructions and work independently.
- Ability to follow all safety rules.
- Proficiency with computers, including internet operations, Microsoft Word, Excel, and Outlook.
- Ability to stand, bend, lift, and reach for extended periods; lift up to 40 pounds and occasionally up to 80 pounds; use both hands; and demonstrate good manual and finger dexterity.
- Ability to inspect and eliminate non-saleable donations.
Nice To Haves
- Previous supervisory experience preferred.
- Driver’s license and proof of auto insurance preferred.
Responsibilities
- Stand in for the Store Manager in any area as necessary and assigned.
- Understand and work in store functions including sales, donations, textiles, and wares.
- Promote exceptional internal and external customer service through effective communication.
- Help manage the flow and inventory of donated goods, new goods, and seasonal goods.
- Merchandise the store using signage, displays, timely features, end caps, and an appealing sales floor.
- Conduct inventory according to organizational guidelines.
- Support financial goals, including sales growth and increased average sales.
- Help establish and maintain an effective, respectful team; train and provide day-to-day instruction to retail associates.
- Create a positive working environment and provide performance feedback to the Store Manager.
- Model courteous and respectful behavior and help create a positive, professional store culture.
- Keep safety a priority, maintain a safe and clean work environment, promote a safety culture, and ensure safety procedures are followed.
- Support loss prevention practices and oversee safety as chair of the Safety Committee.
- Conduct safety training for new employees and ensure annual retraining is completed.
- Demonstrate regard for Goodwill property and equipment.
- Process payroll according to organizational guidelines and complete required reports accurately and on time.
- Understand and help maintain Kaizen principles.
- Actively support Mission programs carried out in the store.
- Communicate and work with other Goodwill departments, including HR, Finance, and E-Commerce.
- Cooperate with other stores as appropriate for the overall business.
- Work a schedule that balances with store needs, including nights and weekends.
- Live Goodwill’s values by saying thank you, having fun, respecting resources, valuing every voice, and thinking first.
- Perform other job-related duties as assigned.
- Travel to the bank on a regular schedule.
Benefits
- Medical, dental, and vision insurance.
- Basic and voluntary life insurance.
- Short-term disability.
- Employee assistance program.
- Retirement plans with employer discretionary match.
- Bonus opportunity.
- Paid time off.
- Flexible schedule.
- Training programs.
- Tuition reimbursement.
- Career advancement opportunities.
- Employee discounts.
- Supportive, inclusive workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
