Licensed Optician - Assistant Manager

National Vision•Hialeah, FL

17h

About The Position

America's Best, part of National Vision, is seeking a Licensed Optician - Assistant Manager to help oversee daily store operations, including personnel management and inventory control. The role supports a positive customer experience and a productive team while helping make quality eye care and eyewear more affordable and accessible. The Assistant Manager oversees the eyeglass department and helps meet profit, sales, and performance goals. The position supervises, motivates, and coaches associates; supports staffing and hiring; ensures operational, merchandising, marketing, and quality standards; and works with the General Manager to improve store performance. America's Best stores are closed every Sunday.

Requirements

Maintain an optical license as required by the state.
Optical sales experience.
Ability to lead, coach, and build associate relationships.
Understanding of store operations and standards for success.
Strong oral and written communication skills for effective team management.
Exceptional customer service skills.
Strong organizational skills for planning work and monitoring progress toward goals.
Ability to analyze, create, and understand financial reports.
Demonstrated ability to analyze and solve problems of varied scope.
ABO and NCLE certification.

Nice To Haves

Supervising experience is preferred.

Responsibilities

Drive, monitor, and achieve profit, sales, and performance goals according to National Vision standards.
Monitor retail operating costs, budgets, and resources.
Oversee the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines.
Identify opportunities for improvement and create action plans.
Promote outstanding customer service and ensure associates provide it.
Ensure quality standards are met.
Ensure effective merchandising and execution of marketing, pricing promotions, and initiatives according to brand and company standards.
Supervise and motivate Opticians and Contact Lens Sales associates, and in some stores the Receptionist, ensuring timely completion of day-to-day functions.
Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining staff.
Lead and coach associates toward sales and customer service goals.
Mentor potential Apprentice Opticians as permitted by law.