Licensed Optician - Assistant Manager

National Vision•Englishtown, NJ

About The Position

The Licensed Optician - Assistant Manager oversees daily operations of the eyeglass department, including personnel management and inventory control, to deliver a positive customer experience and support associate satisfaction. The role helps achieve store profit, sales, and performance goals while maintaining operational efficiency, quality, and compliance with company standards. The Assistant Manager supervises and coaches associates and assists the General Manager with staffing and talent management.

Requirements

Maintain an optical license as required by the state.
Optical sales experience.
Ability to lead, coach, and build associate relationships.
Sound understanding of store operations and standards for success.
Strong oral and written communication skills for effective team management.
Exceptional customer service skills.
Strong organizational skills for planning work and monitoring progress toward goals.
Ability to analyze, create, and understand financial reports.
Demonstrated ability to analyze and solve problems of varied scope.
ABO and NCLE certification.

Nice To Haves

Supervising experience is preferred.

Responsibilities

Drive, monitor, and achieve profit, sales, and performance goals according to National Vision standards.
Monitor retail operating costs, budgets, and resources.
Optimize and oversee the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines.
Identify areas of opportunity and create action plans for improvement.
Promote outstanding customer service and ensure associates provide it consistently.
Ensure quality standards are met.
Ensure effective merchandising and execute marketing, pricing promotions, and initiatives according to brand and company standards.
Supervise and motivate Opticians and Contact Lens Sales associates, and in some stores the Receptionist; ensure timely completion of day-to-day functions.
Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining staff.
Lead and coach associates toward sales and customer service goals.
Mentor potential Apprentice Opticians as permitted by law.