Licensed Optician - Assistant Manager

National Vision•Naples, FL

10d

About The Position

The Assistant Manager oversees daily store operations, supports and motivates the team, and helps ensure customers receive quality eye care and an exceptional shopping experience. The role drives sales and performance goals, supports staffing and hiring, and coordinates with store leadership, corporate teams, and associated doctors. Eyeglass World stores are closed on Sundays.

Requirements

Optical sales experience.
Maintain an optical license in states that require licensure.
Proficient computer skills.
Ability to lead, coach, and build associate relationships.
Sound understanding of store operations and standards for success.
Strong oral and written communication skills for effective team management.
Exceptional customer service skills.
Ability to present clear and concise information and respond to questions from managers, associates, and customers.
Strong organizational skills, including planning work and monitoring progress toward goals.
Ability to analyze, create, and understand financial reports.
Demonstrated ability to analyze and solve problems of varied scope.
ABO and NCLE certification.

Nice To Haves

Supervising experience is preferred.

Responsibilities

Drive and achieve profit, sales, and performance goals according to NVI standards, and monitor sales results against budget.
Ensure store associates deliver the highest level of customer service.
Monitor same-day service using the “Ready When Promised” production board.
Communicate with the General Manager, District Manager, and Corporate Office, and provide required store reporting.
Develop and maintain working relationships with doctors associated with the store and serve as a liaison between doctors and store personnel.
Ensure promotions, advertising, and visual merchandising are in place and that associates and doctors know about current promotions.
Supervise and motivate Optician/Sales Associates and ensure timely completion of daily functions.
Assist the General Manager with balancing staffing to store volume.
Assist with recruiting, selecting, and retaining a high-caliber staff.
Motivate associates to exceed performance standards.