Licensed Optician - Assistant Manager

National Vision•Englishtown, NJ

20h•$27 - $39

About The Position

The Licensed Optician - Assistant Manager oversees the daily operations of the eyeglass department, including personnel management and inventory control. The role drives and monitors profit, sales, and performance goals; manages retail operating costs, budgets, and resources; and ensures efficient, policy-compliant department operations. The Assistant Manager provides a positive customer experience, maintains quality standards, and supports effective merchandising and execution of marketing, pricing promotions, and company initiatives. The position supervises and motivates Opticians and Contact Lens Sales associates (and, in some stores, the Receptionist), ensuring day-to-day functions are completed on time. It also assists the General Manager with staffing forecasts, recruiting, selection, and retention, and leads and coaches associates toward sales and customer-service goals. The role may mentor Apprentice Opticians as permitted by law. Stores are closed on Sundays.

Requirements

Maintain an optical license as required by the state.
Optical sales experience.
Ability to lead, coach, and build associate relationships.
Sound understanding of store operations and standards for success.
Strong oral and written communication skills for effective team management.
Exceptional customer-service skills.
Strong organizational skills for planning work and monitoring progress toward goals.
Ability to analyze, create, and understand financial reports.
Demonstrated ability to analyze and solve problems of varied scope.
ABO and NCLE certification.

Nice To Haves

Supervising experience.

Responsibilities

Drive, monitor, and achieve profit, sales, and performance goals according to National Vision standards.
Monitor retail operating costs, budgets, and resources.
Optimize and oversee the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines.
Identify areas of opportunity and create action plans for improvement.
Promote outstanding customer service and ensure associates provide it.
Ensure quality standards are met.
Ensure merchandising and the execution of marketing, pricing promotions, and initiatives follow Brand and Company standards.
Supervise and motivate Opticians and Contact Lens Sales associates and, in some stores, the Receptionist; ensure timely completion of daily functions.
Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining staff.
Lead and coach associates toward sales and customer-service goals.
Mentor potential Apprentice Opticians as permitted by law.