Assistant Branch Manager Jobs

About The Position

Requirements

• Excellent verbal, written and interpersonal communication skills.
• Goal oriented, self-motivated and enthusiastic.
• Ability to sell products & services to clients.
• Ability to prioritize workflow, solve client or staff problems, and manage multiple tasks.
• Required to maintain the security and confidentiality of Bank and client information.
• Strong leadership skills including team recognition, motivation and conflict resolution.
• Completion of all appropriate Sales, Service, Employee Retention and Management training.

Nice To Haves

• May be required to have or obtain a Mortgage Loan Originator registration number through the Nationwide Mortgage Licensing System & Registry (NMLS).
• Bilingual candidates preferred but not required.

Responsibilities

• Co-manage and motivate the team to achieve sales goals and activities.
• Conduct periodic sales, one-on-one, and all-staff meetings.
• Participate and promote team involvement in community organizations and business development activities.
• Partner with the Branch Manager in the implementation of sales processes, taking the lead and managing sales goals and initiatives.
• Contribute to the achievement of branch and market goals.
• Drive goal planning and develop strategies for the branch.
• Emulate the highest level of client service in all situations and demonstrate a high level of product knowledge.
• Ensure professionalism and service expectations are aligned with corporate standards and followed by all branch personnel.
• Maintain a high level of product knowledge and client service skills, staying up-to-date with changes to products and services.
• Work with other managers and staff to exceed client needs in a responsive, efficient manner across department lines.
• Ensure and coordinate daily operation of cash and teller functions, as well as Personal Banker functions with accuracy and efficiency.
• Provide administrative and operational direction and support for the branch.
• Provide professional financial advice, guidance, and solutions through staff and directly to clients.
• Coach all corporate-sponsored training programs.
• Directly conduct coaching with the personal banker, training, human resource functions, and staff development activities.
• Ensure that core competency and development plan documentation for all staff is completed.
• Provide sales support, training, coaching, mentoring, and development to all branch staff.
• Work with the regional manager and human resources in the recruitment and hiring process.
• Perform compliance and risk management duties as required or assigned.
• Oversee all regulatory and compliance activity within the branch, including the branch audit.
• Incorporate effective internal controls into all relevant work processes and maintain a comprehensive understanding of internal controls.
• Ensure timely updates to internal controls documentation when changes occur in risk parameters and/or workflow.
• Comply with bank policies and procedures, and governmental regulatory requirements.
• Manage the branch to proactively identify and prevent fraud situations.
• Train teams to identify and manage risk effectively, staying current on fraud and risk trends.
• Ensure teams are equipped with the necessary tools and knowledge to proactively mitigate risk-related situations.
• Act as the Compliance Representative and facilitate appropriate compliance information at regular Assistant Manager meetings.
• Conduct necessary spot checks and training for audits for the branches.
• Adhere to the bank policy manual.
• Analyze workloads and workflows, designing and implementing best practices.
• Manage the branch to proactively educate, identify, and prevent fraud situations.
• Adhere to and manage the team to bank security and dual control policies.
• Research and troubleshoot complex issues.
• Demonstrate positive leadership behaviors through team motivation and development while leading by example.
• Act as the branch’s primary operation contact, providing daily support in problem resolution relative to policies, procedures, compliance, technical and operational issues, as well as business and personal document interpretation.
• Manage personal bankers and other branch staff as assigned by the Branch Manager.
• Deliver coaching and training of job expectations, Human Resource functions, and staff development activities.
• Manage performance review documentation, development, and delivery to Personal Bankers.
• Assist with Personal Banker performance management.
• Partner with Branch Manager and Human Resources in recruitment and hiring process.
• Manage client base to meet bank income goals.
• Maintain reasonable fee waiver and budgetary expectations, as assigned by Branch Manager.
• Conduct other duties as assigned by the Branch Manager.

Benefits

• Health Benefits
• Financial Benefits
• Retirement Benefits
• Work/Life Benefits