HVAC/R Assistant Branch Manager - Commercial & Industrial

CoolSys • Carrollton, TX

5d

About The Position

The Assistant Branch Manager provides administrative and operational support to branch personnel and corporate operations. The role assists upper management by offering insights to improve branch productivity, interpreting operating policies, and using independent judgment to resolve administrative challenges. It includes direct oversight of branch activities, support for team development, coordination of work orders and billing, and management of purchasing and requisitions. The Assistant Branch Manager also builds customer relationships, monitors daily procedures and interactions, and supports senior management as needed.

Requirements

• High school diploma or equivalent.
• Previous experience as an Administrator.
• Ability to read, write, and speak English proficiently.
• Strong communication and internal and external customer service skills.
• Computer proficiency, including Microsoft Excel, and ability to learn new software.
• Ability to work in a fast-paced environment and multitask.
• Strong attention to detail.
• Ability to understand and follow company policies and procedures and applicable state and federal laws.
• Ability to use typical business tools, including email, Word, and Excel.

Nice To Haves

• Bachelor’s degree in Business, Marketing, or a related field.
• Relevant industry experience in HVAC, plumbing, or construction.

Responsibilities

• Provide administrative support to branch personnel and corporate operations.
• Assist upper management with insights to enhance branch productivity, interpret operating policies, and resolve administrative challenges.
• Track scheduled work and maintain awareness of open work order statuses.
• Provide direct oversight to the branch, including mentoring, training, and input on hiring and terminations.
• Make independent decisions on day-to-day operational matters that do not require team consultation.
• Monitor daily procedures and customer interactions.
• Build and maintain strong customer relationships through effective communication.
• Coordinate with the Billing Manager to ensure accurate creation and processing of work orders.
• Prepare work orders for billing, including submitting PMs and quoted jobs to the billing department.
• Approve technician time entries for assigned branches.
• Report daily billing totals to assigned Branch Managers.
• Manage purchase orders and requisitions, receive vendor invoices, and process requisitions as needed.
• Encourage team members to identify opportunities for process improvement and simplification.
• Support the Senior Management team as needed.
• Embody the CoolSys CARES culture: Collaboration, Accountability, Respect, Empowerment, and Safety.
• Perform other duties as assigned.

Benefits

• Competitive pay of $60,000–$80,000, depending on experience.
• Medical, dental, vision, and prescription coverage.
• Medical coverage starting at $0 per paycheck.
• Paid vacation, holidays, and floating holiday.
• 401(k) with company match.
• Company-sponsored life insurance, with optional AD&D and short- and long-term disability coverage.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills, and more.
• Pet insurance.
• Legal plan and identity theft protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED