Assistant Branch Manager (Mt. Pleasant)

COASTAL STATES BANK•Mount Pleasant, SC

2d•Onsite

About The Position

The Assistant Branch Manager I supports the Branch Manager in daily operations, staff leadership, and client service. The role requires proficiency in Relationship Banker I–III responsibilities, including loan products, payment options, servicing processes, and guiding clients throughout the loan lifecycle. The Assistant Branch Manager initiates and processes loans, ensures accurate documentation, assists with servicing inquiries, and supports consumer and business banking needs. The role provides expanded oversight of branch operations, audits, scheduling, staff coaching, and client issue resolution. In the Branch Manager’s absence, the Assistant Branch Manager acts as the branch’s operational leader, supporting compliance, efficiency, and alignment with CSB’s Core Values: Character, Commitment, Service, Trust, and Community. Responsibilities include delivering consistent client service; supporting account opening, maintenance, and closure; conducting teller and banking transactions; maintaining compliance and operational soundness; resolving escalated concerns; coaching and mentoring team members; assisting with staffing and scheduling; and supporting business development and community outreach. The work takes place in a professional, regulated office environment with compliance, security, and operational standards. The role is primarily stationary and involves regular use of standard office equipment and frequent communication. It is sedentary work, requiring up to ten pounds of force 5% of the time and a negligible amount of force approximately 95% of the time. Duties and responsibilities may change, and the position is at-will.

Requirements

High school diploma or equivalent.
Knowledge of basic math.
Proficiency in operating computers and calculators accurately and efficiently.
Excellent customer relations skills.
Ability to acquire and maintain knowledge of state and federal banking regulations and policies.
Ability to complete required compliance training, including BSA and Information Security training.

Nice To Haves

Some college.
At least 3 years of progressive retail banking and experience in cash handling, account servicing, HELOC origination and processing, Treasury solutions, and business banking.
Proficiency with technology and banking systems such as Premier UI, Mantl, Verafin, and CheckFree; CheckFree is preferred but not required.
Strong interpersonal and communication skills and the ability to build trust and serve clients professionally.
Experience leading and mentoring peers.
Strong attention to detail, organizational skills, and critical thinking skills.
Comfort with digital banking tools and ability to educate clients on their use.
Knowledge of a wide range of Microsoft Office applications.

Responsibilities

Deliver consistent, proactive client service, greet clients, communicate expectations, keep the coffee bar clean and stocked, answer incoming calls by the third ring, and follow up on unresolved issues.
Provide knowledgeable support across CSB products and services, including online and mobile banking, Mobile Deposit, Zelle, Digital Wallet, and Card Hub.
Open, maintain, and close consumer accounts, including DDA, savings, money market, CDs, and safe deposit boxes; process account updates, signer changes, powers of attorney, ownership changes, and beneficiary changes.
Issue, activate, manage, and support debit cards, including in-branch printing or mail orders, and educate clients about digital card management.
Process address changes, stop payments, check orders, and account servicing requests, coordinating with support teams for special account types when needed.
Oversee and perform teller transactions; balance drawers, ATMs, TCRs, and the vault.
Process cashier’s checks, foreign currency exchanges, savings bond redemptions, night drops, and domestic and foreign wires.
Ensure CTR completion, BSA/KYC compliance, and collection of appropriate identification and documentation; capture Monetary Instrument Log data, review parties against the OFAC list, and report potential suspicious activity promptly.
Troubleshoot digital banking issues, respond to fraud alerts, and assist clients with fraud resolution.
Open and manage basic and complex business accounts, and review and approve documentation.
Take and process loan applications, including HELOCs and small business loans; gather and verify documentation and answer client questions about loan products and the loan lifecycle.
Identify Treasury Management opportunities and coordinate referrals with Treasury Management officers.
Conduct outbound calls for client retention and growth, and support branch call plans, networking, external calling, and community outreach.
Manage day-to-day branch operations in the Branch Manager’s absence, including partner emails, NSF decisions, non-post reviews, and daily task completion.
Ensure monthly, semi-annual, and annual audits are completed; exercise wire approval authority within policy limits; and maintain operational soundness and audit readiness.
Resolve escalated client issues and complaints and reinforce a client-first culture focused on satisfaction, ownership, and operational accuracy.
Supervise, guide, coach, mentor, and support branch team members, including Relationship Banker I–III staff; identify training and development opportunities and review progress using training checklists and proficiency scorecards.
Assist the Branch Manager with staff performance evaluations and collaborate on staffing schedules and coverage, including support for other branches.
Complete required compliance and job-specific training in a timely manner and maintain knowledge of applicable state and federal banking regulations and policies.