Assistant Branch Manager (Mt. Pleasant)

Coastal States Bank•Mt. Pleasant, SC

19h

About The Position

The Assistant Branch Manager I supports the Branch Manager in daily operations, staff leadership, and client service. The role requires full proficiency in Relationship Banker I–III responsibilities, including knowledge of loan products, payment options, servicing processes, and guidance throughout the loan lifecycle. The Assistant Branch Manager initiates and processes loans, ensures accurate documentation, assists with servicing inquiries, and supports consumer and business banking needs. The position has expanded responsibility for branch operations, audits, scheduling, staff coaching, and resolving client issues. In the Branch Manager’s absence, the Assistant Branch Manager acts as the branch’s operational leader, supporting compliance, efficiency, and alignment with CSB’s Core Values: Character, Commitment, Service, Trust, and Community. Responsibilities span client service and account support; teller and branch operations; consumer and business banking; loan origination and servicing support; compliance and audit readiness; staff leadership and scheduling; and business development. The role also completes required compliance training and maintains knowledge of applicable state and federal banking regulations and policies.

Requirements

High school diploma or equivalent required.
Knowledge of basic math.
Proficient in operating computers and calculators accurately and efficiently.
Excellent customer relations skills.
Ability to acquire and maintain knowledge of state and federal banking regulations and policies.
Ability to complete required compliance training and comply with applicable BSA policies and procedures.

Nice To Haves

Some college preferred.
At least 3 years of progressive retail banking, cash handling, account servicing, HELOC origination and processing, Treasury solutions, and business banking experience preferred.
Experience leading and mentoring peers.
Proficiency with banking systems such as Premier UI, Mantl, Verafin, and CheckFree; CheckFree is preferred but not required.
Strong interpersonal and communication skills and ability to build trust and serve clients professionally.
Detail orientation, strong organizational skills, and critical thinking skills.
Comfort with digital banking tools and ability to educate clients on their use.
Knowledge of a wide range of Microsoft Office applications.

Responsibilities

Uphold CSB’s client service standards, greet and acknowledge clients, communicate expectations, and keep the coffee bar clean and stocked.
Provide knowledgeable support for CSB products and services, including online and mobile banking, Zelle, digital wallets, and Card Hub.
Answer incoming calls by the third ring and follow up promptly on unresolved issues.
Assist clients with opening, maintaining, and closing checking, savings, money market, and safe deposit box accounts.
Issue, activate, and support debit cards; educate clients about digital card management.
Process address changes, stop payments, and check orders; coordinate account changes with support teams when needed.
Oversee and perform teller transactions and balance drawers, ATMs, teller cash recyclers, and the vault.
Process cashier’s checks, foreign currency exchanges, savings bond redemptions, night drops, and domestic and foreign wires.
Ensure CTR completion, BSA/KYC compliance, and proper collection of identification and documentation.
Open and maintain consumer accounts and complete maintenance for signers, powers of attorney, ownership, beneficiaries, and other updates.
Troubleshoot mobile deposit, Zelle, Bill Pay, and digital banking issues; respond to fraud alerts and assist with fraud resolution.
Open and manage basic and complex business accounts, including reviewing and approving documentation.
Take and process loan applications, including HELOC and small business applications, and gather and verify supporting documentation.
Identify Treasury Management opportunities and coordinate referrals with Treasury Management officers.
Conduct outbound calls for client retention and growth; distribute and monitor team calling assignments.
Mentor and support Relationship Banker I–III team members and provide daily guidance and coaching to branch staff.
Manage day-to-day branch operations when the Branch Manager is absent, including partner emails, NSF decisions, and non-post reviews.
Ensure monthly, semi-annual, and annual audits are completed and maintain branch operational soundness and audit readiness.
Exercise wire approval authority within policy limits.
Resolve escalated client issues and complaints and originate HELOC, consumer, and small business loans.
Support the Branch Manager by collecting loan documentation and answering client questions about loan products and the loan lifecycle.
Reinforce client-first service and operational accuracy, and help the team deliver client satisfaction metrics through ownership and accountability.
Observe staff performance, identify growth and training opportunities, use training checklists and proficiency scorecards, and assist with performance evaluations.
Collaborate with the Branch Manager on staffing schedules and support market coverage by assisting at other branches.
Participate in networking, external calling, and community outreach, and support the Branch Manager in developing and executing branch call plans.
Complete required compliance training, including BSA and information security training, and other assigned job-specific training.
Comply with relevant BSA policies and procedures, including capturing CTR and Monetary Instrument Log data, reviewing parties against the OFAC list, and promptly reporting potential suspicious activity to management or compliance staff.
Acquire and maintain knowledge of applicable state and federal banking regulations and policies.