Assistant Branch Manager (Mt. Pleasant)

COASTAL STATES BANK•Mount Pleasant, SC

2d•Onsite

About The Position

The Assistant Branch Manager I supports the Branch Manager with daily branch operations, staff leadership, and client service. The role requires full proficiency in Relationship Banker I–III responsibilities and advanced knowledge of loan products, payment options, servicing processes, and guidance throughout the loan lifecycle. The Assistant Branch Manager initiates and processes loans, ensures documentation is accurate, assists with servicing inquiries, and supports consumer and business banking needs. The role also has expanded responsibility for branch operations, audits, scheduling, staff coaching, and resolving client issues. In the Branch Manager’s absence, the Assistant Branch Manager acts as the branch’s operational leader, promoting compliance, efficiency, and CSB’s Core Values: Character, Commitment, Service, Trust, and Community. The position serves clients across banking products and services, supports account opening and maintenance, processes transactions and payments, assists with fraud resolution, and handles consumer and business account needs. It oversees operational controls, compliance, audits, and daily branch tasks; coaches team members; collaborates on schedules and branch coverage; and supports business development, community outreach, and client retention efforts. The role is performed in a professional, regulated office environment with compliance, security, and operational standards. It is primarily stationary and involves regularly operating standard office equipment, frequent communication and perception, and sedentary work. Duties and responsibilities may change, and the position is at will.

Requirements

High school diploma or equivalent required.
Knowledge of basic math.
Proficiency operating computers and calculators accurately and efficiently.
Excellent customer relations skills.
Ability to acquire and maintain knowledge of state and federal banking regulations and policies.
Ability to complete required compliance training and follow bank policies and procedures related to BSA.
Professionalism and ability to manage multiple priorities efficiently.

Nice To Haves

Some college education.
At least 3 years of progressive retail banking, cash handling, account servicing, HELOC origination and processing, Treasury solutions, and business banking experience.
Experience leading and mentoring peers.
Proficiency with banking systems such as Premier UI, Mantl, Verafin, and CheckFree; CheckFree is preferred but not required.
Strong interpersonal and communication skills and ability to build trust with clients.
Detail orientation, strong organizational skills, and critical thinking skills.
Comfort with digital banking tools and ability to educate clients on their use.
Knowledge of Microsoft Office software applications.

Responsibilities

Uphold CSB’s client service standards, including timely greetings, clear communication, refreshments, and maintaining the coffee bar.
Provide support across CSB products and services, including Online Banking, Mobile Deposit, Zelle, Digital Wallet, and Card Hub.
Answer incoming calls by the third ring and follow up promptly on unresolved issues.
Assist clients with opening, maintaining, and closing deposit accounts and safe deposit boxes.
Issue, activate, and support debit cards; educate clients on digital card management.
Process address changes, stop payments, and check orders, and coordinate special account updates with support teams.
Oversee and perform teller transactions; balance drawers, ATMs, teller cash recyclers, and the vault.
Process cashier’s checks, foreign currency exchanges, savings bond redemptions, night drops, and domestic and foreign wires.
Ensure CTR completion, BSA/KYC compliance, and collection of appropriate identification and documentation.
Open and maintain consumer accounts and process changes to signers, powers of attorney, ownership, beneficiaries, and other account details.
Troubleshoot mobile deposit, Zelle, Bill Pay, and digital banking issues; respond to fraud alerts and assist with fraud resolution.
Open and manage basic and complex business accounts, and review and approve documentation.
Take and process HELOC and small business loan applications; gather and verify documentation and assist with client loan questions.
Identify Treasury Management opportunities and coordinate referrals with Treasury Management officers.
Conduct outbound calls for client retention and growth, and distribute and monitor team calling assignments.
Mentor and support Relationship Banker I–III team members and provide daily guidance and coaching.
Manage day-to-day branch operations in the Branch Manager’s absence, including partner emails, NSF decisions, and non-post reviews.
Ensure monthly, semi-annual, and annual audits are completed; maintain operational soundness and audit readiness.
Exercise wire approval authority within policy limits.
Resolve escalated client issues and complaints and reinforce client-first service and operational accuracy.
Support client satisfaction through team ownership and accountability.
Observe staff performance, identify training and development opportunities, use training checklists and proficiency scorecards, and assist with performance evaluations.
Collaborate with the Branch Manager to create and manage staffing schedules and support staffing at other branches as needed.
Participate in networking, external calling, community outreach, and development and execution of branch call plans.
Complete required compliance and job-specific training, including BSA and Information Security training.
Comply with bank BSA policies and procedures, including capturing CTR and Monetary Instrument Log data, reviewing parties against the OFAC list, and promptly reporting potentially suspicious activity.
Acquire and maintain knowledge of applicable state and federal banking regulations and policies.