Assistant Branch Manager

Columbia Bank•Phoenix, OR

5d•$20 - $26•Onsite

About The Position

The Assistant Branch Manager works closely with the Branch Manager to help attain branch and Bank goals by ensuring day-to-day operational excellence, supervising and leading Tellers, and providing Breakthrough Client Service. The role also processes transactions, helps clients select appropriate account and loan products, cross-sells bank services, and makes referrals to other departments as appropriate. The position ensures that the branch meets or exceeds operational standards and is responsible for satisfactory audits. It monitors sales and service goals and coaches team members to deepen customer relationships using Client and Business Financial Review. The Assistant Branch Manager develops and maintains long-term relationships with consumers and businesses in the local community, providing proactive solutions and resolving problems in alignment with the bank’s Breakthrough Client Service Standards. The role backs up the personal banking team by opening accounts, receiving loan requests, and gathering credit-related information. It manages, leads, trains, and coaches Tellers, and may oversee personal bankers in collaboration with the Branch Manager. It also processes and oversees technical tasks including opening and closing the branch, overdraft monitoring, wire transfers and collections, stop payments, and monitoring branch controls. This position requires acting as a Bank MLO and registering in compliance with SAFE Act requirements. It is limited to open-end mortgage transactions, such as home equity lines of credit, and is not authorized for closed-end mortgage transactions. The position is fully onsite at the posted location in Phoenix, Oregon. The pay range is $20.00–$26.00 per hour; the selected candidate’s rate depends on job-related factors, and the role may be eligible for performance-based incentive compensation.

Requirements

High school diploma or GED.
At least 2 years of retail banking experience.
Customer service background in retail or banking.
Demonstrated ability to grow sales by building long-lasting, knowledge-based client relationships and offering customized solutions.
Demonstrated leadership skills, including handling difficult customer and associate conversations professionally, transparently, and courteously.
Strong attention to detail and ability to multitask effectively.
Proficient use of spreadsheets, banking computer systems, and related software.
Ability to operate a variety of office equipment and perform repetitive movements such as counting cash, typing, and handling documents.
Must register as a Bank MLO in compliance with SAFE Act requirements; authorized only for open-end transactions.

Nice To Haves

Associate’s or bachelor’s degree, vocational degree, or technical degree in banking, business, or a related field, or equivalent work experience.
At least 1 year of management or supervisory experience.
At least 1 year of consumer and small business lending origination experience.

Responsibilities

Work with the Branch Manager to attain branch and Bank goals.
Ensure day-to-day operational excellence and that the branch meets or exceeds operations standards.
Maintain satisfactory audit results.
Monitor sales and service goals and coach team members to deepen customer relationships using Client and Business Financial Review.
Develop and maintain long-term relationships with consumers and businesses in the local community.
Provide proactive solutions and resolve problems in alignment with Breakthrough Client Service Standards.
Back up the personal banking team by opening new accounts, receiving loan requests, and gathering credit-related information.
Manage, lead, train, and coach Tellers; may also oversee personal bankers in collaboration with the Branch Manager.
Process transactions, place clients in appropriate account and loan products, cross-sell bank services, and refer clients to other departments as appropriate.
Process and oversee branch opening and closing, overdraft monitoring, wire transfers and collections, stop payments, and branch controls.
Act as a Bank MLO for open-end mortgage transactions and register in compliance with SAFE Act requirements.

Benefits

Competitive incentive plan.
Professional development through tailored premier banker programs.
Career growth opportunities.
Medical, dental, and vision plans for eligible associates.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance.
Disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection.
Legal support.
Auto and home insurance.
Pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.