Branch Manager WTC Long Beach CA, Assistant Vice President

Citi • Long Beach, CA

5d • $76,480 - $114,720

About The Position

The Branch Manager SAFE Act is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to grow sales and the client base in coordination with the consumer sales team. The role's overall objective is to grow sales, build customer loyalty, and recommend business strategies or initiatives. It may also include managing activities by external organizations and directly managing individuals and sales teams.

This role oversees branch sales, service, controls, human resources, planning, budgeting, staff development, recruitment, and compliance. Other job-related duties may be assigned as required.

Requirements

• 5–8 years of relevant experience.
• Proven experience managing teams.
• Clear and concise written and verbal communication skills.
• Analytic skills.
• Bachelor's degree, university degree, or equivalent experience.

Nice To Haves

• Previous experience in banking or the financial industry.

Responsibilities

• Administer branch sales, service, controls, and human resource management.
• Manage staff to clarify work priorities and activities and maintain high levels of customer service.
• Execute planning and budgeting activities to meet annual branch goals.
• Conduct daily huddles and communicate company goals, business strategies, new initiatives, and expectations to staff.
• Monitor performance against branch metrics and ensure action plans are in place to improve customer satisfaction.
• Oversee branch controls and compliance to manage risk and support positive internal audit ratings.
• Identify training needs and career progression opportunities, and partner with staff on professional development plans.
• Perform supervisory duties, including performance evaluations, compensation decisions, hiring, disciplinary actions, and terminations.
• Lead recruitment and selection for sales and operations roles in the branch, and oversee onboarding.
• Assess risk in business decisions, protect the firm's reputation and assets, drive compliance with laws, rules, regulations, and policies, apply sound ethical judgment, and escalate, manage, and report control issues transparently.
• Supervise the activity of others and create accountability for maintaining required standards.

Benefits

• Medical, dental, and vision coverage.
• 401(k).
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off, including planned vacation time, unplanned sick leave, and paid holidays.
• Eligible employees may receive discretionary and formulaic incentive and retention awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager