Branch Manager- Culver City CA, Assistant Vice President
About The Position
The Branch Manager SAFE Act is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to grow sales and the client base in coordination with the consumer sales team. The role focuses on growing sales, building customer loyalty, and recommending business strategies or initiatives. It may include managing activities by external organizations and directly managing individuals and sales teams. The Branch Manager oversees branch sales, service, controls, human resources, planning, budgeting, performance, customer satisfaction, compliance, and risk. The position also leads staff development and recruitment and is accountable for ethical business practices and compliance with applicable laws, rules, and regulations. Other job-related duties may be assigned as required.
Requirements
- 5–8 years of relevant experience.
- Proven experience managing teams.
- Clear and concise written and verbal communication skills.
- Analytic skills.
- Bachelor's degree/university degree or equivalent experience.
Nice To Haves
- Previous experience in banking or the financial industry is preferred.
Responsibilities
- Administer branch sales, service, control, and human resource management.
- Manage staff so employees understand work priorities and activities, while maintaining high levels of customer service.
- Execute planning and budgeting activities to meet annual branch goals.
- Conduct daily huddles and communicate company goals, business strategies, new initiatives, and expectations to staff.
- Monitor performance against branch metrics and establish appropriate action plans to enhance customer satisfaction.
- Oversee branch controls and compliance to manage risk and support positive internal audit ratings.
- Identify training needs and career progression opportunities, and partner with staff on professional development plans.
- Perform supervisory duties, including performance evaluations, compensation decisions, hiring, disciplinary actions, and terminations.
- Lead recruitment and selection of sales and operations staff within the branch, as well as onboarding.
- Assess risk in business decisions, protect the firm's reputation and the assets of Citi and its clients, drive compliance with applicable laws, rules, and regulations, adhere to policy, apply sound ethical judgment, and transparently escalate, manage, and report control issues.
- Supervise others' activities and create accountability for employees who fail to maintain required standards.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k)
- Life insurance
- Accident insurance
- Disability insurance
- Wellness programs
- Paid time off, including planned vacation and unplanned sick leave
- Paid holidays
- Eligible employees may receive discretionary and formulaic incentive and retention awards
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What This Job Offers
Job Type
Full-time
Career Level
Manager
