Associate Branch Manager (Culver City)

First Entertainment Credit Union • Culver City, CA

2d • $34 - $40 • Onsite

About The Position

First Entertainment Credit Union is seeking an Associate Branch Manager to assist the Branch Manager with overseeing service expectations, goal achievement, and daily branch operations. The role motivates, guides, and trains teammates on service expectations, cross-selling, and production efforts, and supervises employees who assist members. It supports a broad range of financial services, including opening and closing accounts, opening and renewing certificates, opening IRA accounts, processing and funding consumer loans, and addressing members’ general financial needs.

This is a full-time, onsite position in Culver City, California, reporting to the Sr. Branch Manager. The target starting hourly rate is $33.50 to $40.00. The role is expected to uphold First Entertainment’s mission and core values: Members First, Ownership, Integrity, Innovation, Inclusivity, and One Team.

Requirements

• High school graduate; a two-year college degree or equivalent, or completion of a specialized course of study at a business or trade school, is preferred.
• Two to five years of work-related experience in a full-service financial institution or in a related position in a related field.
• In-depth knowledge of Credit Union products and services, procedures and guidelines, and field-of-membership requirements.
• Thorough knowledge of regulations applicable to essential responsibilities.
• Ability to read, speak, and write clearly to convey information effectively.
• Effective communication skills across all audience levels.
• Proficiency in Microsoft Word, Excel, and Outlook, and Symitar for Windows (Episys).
• Notary certification or the ability to become certified within the first 12 months of employment.

Nice To Haves

• Prior leadership experience as a manager or supervisor.
• At least two years of supervisory or lead employee experience.
• A two-year college degree or equivalent, or completion of a specialized course of study at a business or trade school.

Responsibilities

• Assist with the effective and efficient performance of branch production, quality service, sales, and operations.
• Lead, supervise, and train staff, including new employees, ensuring their knowledge and skills are appropriate for their duties, especially regarding quality service expectations and cross-selling products and services.
• Follow up on new and pending accounts and applications processed by self and staff to identify and maximize cross-sell opportunities.
• Manage employee lifecycle events and activities, including recruiting, feedback and coaching, learning and development, and performance feedback.
• Maintain adequate controls for tasks including card issuance systems, branch opening and closing, cash counts, cash controls, and negotiable instrument controls and processing.
• Serve as a Membership Officer, reviewing, verifying, and approving new accounts.
• Provide coverage support to other branches when requested by the leadership team.
• Perform other tasks as assigned by the leadership team.
• Uphold the organization's mission and core values.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED