Retail Store Manager - Culver City

POP MART•Culver City, CA

2d•$70,304 - $80,304•Onsite

About The Position

The Retail Store Manager leads all aspects of the Culver City store, creating an exceptional customer experience, developing a high-performing team, and driving operational excellence. The manager builds a culture reflecting POP MART's creativity, energy, and commitment to outstanding service, and is accountable for business performance, talent development, visual presentation, inventory management, and daily operations. The role brings POP MART's collectible characters, artists, and exclusive products to life for customers. The Store Manager leads recruitment, coaching, performance management, and succession planning; owns sales and financial performance; analyzes KPIs and business trends; and oversees customer experience, store operations, inventory, payroll, and visual merchandising. The role also supports events, pop-up activations, conventions, store openings, community engagement, and collaboration with Robo Shop teams and other business partners. The position reports directly to the District/Area Manager, requires flexibility to work evenings, weekends, holidays, and peak business periods, and may involve travel up to 10% as needed.

Requirements

At least 3 years of retail management experience leading high-volume, customer-focused retail stores.
Proven success managing sales performance, operational execution, and team development.
Experience leading teams of 10 or more employees, including coaching and developing leaders.
Strong understanding of retail KPIs and ability to use business metrics to drive performance.
Experience executing visual merchandising standards and marketing initiatives.
Excellent leadership, communication, and problem-solving skills.
Ability to thrive in a fast-paced, evolving retail environment.
Passion for delivering exceptional customer experiences.
Ability to regularly lift, carry, push, and move merchandise and supplies weighing up to 50 pounds.
Ability to stand and walk for extended periods throughout scheduled shifts.
Ability to frequently bend, kneel, stoop, reach, climb ladders or step stools, and perform overhead work.
Ability to perform repetitive tasks such as receiving shipments, stocking merchandise, building displays, and organizing inventory.
Ability to work in varying temperature conditions, including stockrooms and receiving areas.
Manual dexterity to safely operate standard stockroom equipment and tools.
Ability to multitask and respond effectively in a fast-paced retail environment.

Nice To Haves

Appreciation of designer toys, collectibles, art, pop culture, or lifestyle brands.
Experience collaborating with international or cross-functional teams.
Associate's or Bachelor's degree in Business, Retail Management, or a related field.

Responsibilities

Recruit, hire, coach, develop, and retain a high-performing leadership team and store associates.
Foster a positive, inclusive, customer-first culture that reflects POP MART's values and brand.
Conduct coaching, performance reviews, and development conversations; set expectations, recognize achievements, hold team members accountable, and build succession plans.
Own store financial performance, including sales, payroll, expenses, profitability, and operational execution.
Drive performance against KPIs, including sales, conversion, units per transaction, average transaction value, payroll productivity, inventory accuracy, and customer satisfaction.
Analyze business trends and develop action plans to meet or exceed performance goals.
Lead execution of product launches, limited-edition releases, and promotional campaigns.
Create an engaging, welcoming, and memorable customer experience and ensure knowledgeable product recommendations and meaningful customer interactions.
Promote POP MART's artists, characters, collectibles, and retail experience; resolve customer concerns and build customer loyalty.
Oversee daily store operations and ensure compliance with company policies, procedures, safety standards, and loss prevention practices.
Manage scheduling, payroll, cash handling, inventory control, shipment processing, replenishment, and stockroom organization.
Maintain a clean, organized, visually compelling store that meets POP MART's brand standards.
Execute visual merchandising strategies, marketing campaigns, promotional displays, and seasonal floor sets.
Partner with cross-functional teams to implement merchandising initiatives and store updates.
Support in-store events, pop-up activations, conventions, new store openings, and community engagement initiatives.
Partner with Robo Shop teams and business partners to support operational excellence where applicable.
Represent POP MART in the local community and help grow brand awareness and customer engagement.
Work evenings, weekends, holidays, and peak business periods as needed; travel up to 10% for store openings, meetings, training, or company initiatives.