Store Manager - Culver City, Ca

Kinn Studio•Culver City, CA

3d•Onsite

About The Position

Kinn is seeking a Retail Store Manager to lead its flagship store in Culver City, California. The role owns day-to-day store performance across sales, team leadership, client experience, and retail operations. The Store Manager translates business goals into actionable priorities, builds a high-performing team, and delivers an elevated, personalized client experience. This is a hands-on leadership role requiring an active presence on the sales floor, strong business acumen, and the ability to balance people development with operational excellence. The Store Manager leads sales performance and business growth, develops client relationships and clienteling practices, manages and coaches the store team, and maintains operational, inventory, security, and visual merchandising standards. The role also reviews financial and performance data, manages payroll and controllable expenses within established budgets, and provides regular updates to the Director of Retail / Operations. Success is measured by business results, team development, operational consistency, and exceptional client experience.

Requirements

At least 5 years of retail leadership experience, including at least 2 years managing and developing a team.
Proven track record of meeting and exceeding sales goals.
Strong operational, inventory management, and organizational skills.
Experience using retail reporting, CRM, and point-of-sale systems.
Strong communication, coaching, and problem-solving skills.

Nice To Haves

Experience in luxury retail or delivering high-end customer experiences is strongly preferred.
Experience opening and/or managing a high-touch retail store, ideally in luxury, jewelry, or fashion.
Ability to build, refine, and scale store operations and processes.
Strong visual presentation, merchandising, and product storytelling skills.

Responsibilities

Own daily, weekly, and monthly store sales performance and results.
Translate store goals into individual sales targets, team priorities, and actionable plans.
Monitor key performance indicators, including sales, traffic, conversion, average order value, client retention, and team productivity.
Identify performance gaps and implement strategies to improve results.
Lead from the sales floor, engage with clients, and support the team in achieving sales goals.
Drive appointments, client outreach, repeat business, and high-value transactions.
Ensure consistent execution of Kinn’s elevated, personalized luxury client experience.
Build and maintain relationships with key clients to strengthen loyalty and drive repeat business.
Coach the team on clienteling best practices, follow-up, and relationship management.
Monitor CRM activity and client outreach through Endear.
Resolve escalated client concerns professionally and support complex transactions, special orders, and high-value client appointments.
Lead, manage, and develop the store team, fostering accountability and continuous improvement.
Conduct weekly or biweekly one-on-ones, provide ongoing feedback, and lead performance conversations.
Set clear expectations and individual goals, and hold team members accountable for results.
Manage scheduling, staffing, and sales floor coverage to support business needs.
Partner with leadership on recruiting, interviewing, onboarding, and team training.
Identify high-potential employees and create opportunities for professional growth.
Build and maintain a positive, inclusive, client-first, performance-driven team culture.
Oversee opening and closing procedures and daily operating standards.
Maintain inventory accuracy, organization, and security across store operations.
Manage stock organization, inventory transfers, audits, and loss prevention practices; maintain store shrinkage below 1.5%.
Uphold visual merchandising standards and ensure the store is presented to brand standards.
Ensure compliance with company policies, procedures, and operational requirements.
Identify operational challenges, implement solutions, and escalate larger business needs or opportunities to the Director of Retail / Operations.
Review weekly and monthly store performance against business goals and use performance data to inform decisions.
Manage payroll, scheduling, and controllable expenses within established budgets and targets.
Provide regular updates to the Director of Retail / Operations on store performance, team development, and operational priorities.
Communicate insights related to client behavior, product performance, inventory, and operational opportunities.