Branch Manager Irvine/Alton CA, Vice President

Citi • Irvine, CA

3d • $101,760 - $152,640

About The Position

The Branch Manager SAFE Act is a senior management professional responsible for providing leadership and direction to a team, growing sales and the client base in coordination with the consumer sales team. The role leads a team to grow sales, build customer loyalty, and recommend business strategies or initiatives. It may include managing activities by external organizations and directly managing individuals and sales teams.

The position develops sales, relationship, and credit strategies aligned with Retail Bank priorities; supports portfolio growth and client acquisition; and ensures optimal client service and operational control adherence. It also oversees staff development, hiring and performance management, branch operations, resource planning, and risk and compliance practices.

Requirements

• 6–10 years of relevant experience.
• Registered or willing to register as a mortgage loan originator with Nationwide Mortgage Licensing.
• Obtain or be willing to obtain a unique identifier from the Registry.
• Consistently demonstrate clear and concise written and verbal communication skills.
• Consistently demonstrate analytical skills.
• Bachelor's degree, university degree, or equivalent experience.

Nice To Haves

• Previous experience in banking or the financial industry.
• Sales management experience.
• Master’s degree.

Responsibilities

• Develop sales plans and drive individual production goals, including building referral networks and relationships with internal partners and external contacts.
• Create an environment of activity-based coaching and performance development, and execute coaching plans to help employees achieve personal and branch goals.
• Develop and execute integrated sales, relationship, and credit strategies aligned with Retail Bank priorities, and execute business plans to achieve goals across business categories.
• Support portfolio growth by identifying opportunities to deepen relationships and increase client acquisition; ensure clients receive optimal service and monitor adherence to operational controls.
• Collaborate with branch partners to achieve goals, build customer relationships, and deliver customer service.
• Use workforce-planning tools to optimize branch staffing and set expectations for staff, fostering teamwork toward business goals.
• Integrate segment partners; partner with the Assistant Manager and Division Operational team to drive sales and outbound sales activities, including representing Citi and building community partnerships.
• Conduct daily proof processes to ensure operational adherence; investigate controllable losses among branch staff; coach and manage performance on decisions made.
• Lead hiring and coordinate performance management, compensation, communication, and employee evaluations for branch staff.
• Plan and budget, formulate policies, and participate in short-term and resource planning.
• Assess risk in business decisions, protect the firm's reputation and Citi's clients and assets, comply with applicable laws and policies, apply sound ethical judgment, and escalate, manage, and report control issues transparently.
• Supervise the activities of others and hold accountable those who do not maintain required standards.

Benefits

• Medical, dental, and vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including planned vacation, unplanned sick leave, and paid holidays
• Eligible employees may receive discretionary and formulaic incentive and retention awards

What This Job Offers

• Job Type: Full-time
• Career Level: Senior