Branch Manager - Westchester North, Vice President

Citi • Yorktown Heights, NY

6d • $107,120 - $160,680

About The Position

The Branch Manager SAFE Act is a senior management professional who provides full leadership and direction to a team of employees, grows sales and the client base in coordination with the consumer sales team, and leads efforts to build customer loyalty. The role recommends business strategies and initiatives and may manage activities by external organizations, individuals, and sales teams. It is responsible for planning, budgeting, policy formulation, and short-term resource planning. The position also requires assessing risk, safeguarding the firm's reputation and assets, ensuring compliance with applicable requirements, and supervising others with accountability for maintaining standards.

Requirements

• 6–10 years of relevant experience.
• Registered or willing to register as a mortgage loan originator with Nationwide Mortgage Licensing.
• Obtain or willing to obtain a unique identifier from the Registry.
• Clear and concise written and verbal communication skills.
• Analytical skills.
• Bachelor's degree, university degree, or equivalent experience.

Nice To Haves

• Previous experience in banking or the financial industry.
• Sales management experience.
• Master’s degree.

Responsibilities

• Develop sales plans and drive individual production goals, including building referral networks and relationships with internal partners and external contacts.
• Create an environment of activity-based coaching and performance development, and implement coaching plans to develop employees’ skills and achieve personal and branch goals.
• Develop and execute integrated sales, relationship, and credit strategies aligned with Retail Bank priorities, and execute business plans to achieve goals across business categories.
• Support portfolio growth by identifying opportunities to deepen relationships and acquire clients, ensuring optimal service, and monitoring adherence to operational controls.
• Collaborate with branch partners to achieve goals, build customer relationships, and deliver customer service.
• Use workforce planning tools to optimize branch staffing and set expectations for branch staff, fostering teamwork toward business goals.
• Integrate segment partners; partner with the Assistant Manager and Division Operational team to drive sales and outbound sales activities, including representing Citi and building community partnerships.
• Conduct daily proof processes to ensure adherence to operational requirements; investigate controllable losses among branch staff; and coach and manage performance on decisions made.
• Lead hiring and coordinate performance management, compensation, communication, and employee evaluations for branch staff.
• Plan, budget, formulate policies, and participate in short-term and resource planning.
• Assess risk in business decisions, safeguard Citigroup, clients, and assets, drive compliance with applicable laws, rules, and regulations, adhere to policy and ethical standards, and transparently escalate, manage, and report control issues.
• Supervise others and hold accountable those who fail to maintain required standards.

Benefits

• Medical, dental, and vision coverage.
• 401(k).
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off, including vacation, sick leave, and paid holidays.
• Eligible employees may receive discretionary and formulaic incentive and retention awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior