Admin Jobs

About The Position

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a fast-paced, customer-oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, HR, or a related field.
• Strong organization and prioritization skills, with high attention to detail.
• Excellent customer service and discretion, including the ability to handle confidential information.
• Clear written and verbal communication skills and comfort presenting to groups.
• Proficiency with Microsoft Office, Google Workspace, and company communication tools such as email and Slack.
• Experience with data entry, auditing, and producing data-driven reports.
• Ability to walk and stand while on the warehouse floor and occasionally lift up to 25 pounds.
• On-site presence at the Home Site, periodic travel to regional sites, and occasional evening or weekend work.
• Ability to travel to support sites as needed.

Nice To Haves

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• HR background with knowledge of co-employment and contingent labor management.
• Experience in workforce planning, staffing vendor or MSP management, or fulfillment and distribution environments.
• Proficiency with iOS, Excel lookups and pivot tables, and Workday or a similar HRIS.
• Experience with VMS platforms.
• Analytical problem-solving skills, including the ability to identify trends and recommend actions.
• Demonstrated ability to build effective partnerships with site teams and external vendors.

Responsibilities

• Monitor FTE and contingent labor headcount across the region, aligning daily and weekly staffing with volume and SLA targets.
• Manage labor delivery tracking across multiple regional sites and rebalance labor based on forecasts, cancellations, or volume shifts.
• Track New Hire Orientations (NHOs) by site and ensure delivery rates and show-up percentages meet regional goals and are reflected in forecasts.
• Partner with staffing vendors and co-employment partners to review performance, fill rates, quality, and compliance, and develop corrective and proactive action plans.
• Assess vendor capacity and scalability for regional seasonality, client mix, and shift profiles.
• Maintain and continuously improve regional demand-tracking tools and dashboards to support Regional Leadership Team decision-making.
• Analyze workforce trends, including attrition, overtime and mandatory overtime, voluntary time off and voluntary overtime, call-offs, and cancellations; recommend actions to stabilize labor delivery and cost.
• Deliver recurring and ad hoc reporting, including daily and weekly site rollups, NHO conversion, quality of hire, vendor fill rates, cancellation reasons, and error or audit logs.
• Use HRIS and VMS platforms, such as Workday, for requisitions, hiring events, timekeeping audits, and headcount changes.
• Support the Managed Service Provider (MSP) with planning, setup, and breakdown of regional hiring events based on labor projections.
• Conduct post-event audits and resolve timecard, roster, purchase order/billing, and rate-code errors within SLA.
• Monitor workforce activity, including VTO, VOT, MOT, and canceled shifts; adjust demand plans and escalate emerging risks early.
• Ensure compliance with state and local employment regulations in the region, including rules concerning breaks, meal periods, scheduling, minor labor, and sick leave.
• Maintain critical supplies, including PPE, for assigned sites and coordinate replenishment according to safety and budget guidelines.
• Support special projects and pilot programs as assigned by the manager.