Patient Call Representative - Patient Access and Revenue Cycle Admin - Part Time - 6 Hour - Days

John Muir Health•Walnut Creek, CA

3d•$27 - $37

About The Position

The Patient Call Representative handles incoming and outgoing calls with patients to schedule appointments, complete full and accurate registrations, and respond to scheduling, insurance, and registration-related inquiries. The role requires excellent communication skills, empathy, and the ability to manage multiple tasks efficiently. The position is part-time, scheduled for 24 hours per week, with a day shift from 08:30 to 15:00.

Requirements

High school graduation or equivalent is preferred.
Epic proficiencies required for the position must be passed within 90 days of the start date.
Knowledge of organizational policies, procedures, systems, and objectives.
Training in HIPAA general protocols and department-specific training as required, along with knowledge of security policies and procedures.
Proficient keyboard and typing skills.
Maintain professional and personal integrity.
Ability to maintain effective working relationships with a wide variety of individuals.
Ability to communicate effectively in writing and orally.
Visual capacity and hearing sufficient to monitor and use telephone equipment.
Effective hearing, listening, and speaking skills.
Ability to deal diplomatically with all types of individuals in stressful situations.
Basic knowledge of medical terminology, anatomy, and physiology.
Ability to work with the public professionally and courteously.
Knowledge of JMH patient navigation programs.