Patient Call Representative - Patient Access and Revenue Cycle Admin - Part Time - 6 Hour - Days

John Muir Health•Walnut Creek, CA

About The Position

The Patient Call Representative handles incoming and outgoing patient calls to schedule appointments, complete full patient registrations, and respond to questions related to scheduling, insurance, and registration. The role requires excellent communication skills, empathy, and the ability to manage multiple tasks efficiently. The position is part-time, scheduled for 24 hours per week, with a day shift from 8:30 a.m. to 3:00 p.m. The listed pay range is $27.03–$36.50 per hour. Offer amounts are based on demonstrated or relevant experience and/or licensure; pay may be adjusted to the local market for hires outside the Bay Area.

Requirements

High school graduate or equivalent preferred.
Knowledge of organizational policies, procedures, systems, and objectives.
Training in HIPAA general protocols, with additional department-specific training as required, and knowledge of security policies and procedures.
Proficient keyboard and typing skills.
Maintain professional and personal integrity.
Ability to maintain effective working relationships with a wide variety of individuals.
Ability to communicate effectively in writing and orally.
Visual capacity and hearing sufficient to monitor and use telephone equipment.
Effective hearing, listening, and speaking skills.
Ability to deal diplomatically with all types of individuals in stressful situations.
Basic knowledge of medical terminology, anatomy, and physiology.
Ability to work with the public in a professional and courteous manner.
Knowledge of JMH patient navigation programs.
Epic proficiencies must be passed within 90 days of the start date.