Patient Call Representative - Patient Access and Revenue Cycle Admin - Part Time - 6 Hour - Days

John Muir Health•Walnut Creek, CA

About The Position

The Patient Call Representative handles incoming and outgoing calls with patients to schedule appointments, complete full and accurate registration, and address questions or concerns related to scheduling, insurance, and registration. The role requires excellent communication skills, empathy, and the ability to manage multiple tasks efficiently. The position is part-time, with a six-hour day shift and 24 scheduled weekly hours. The listed shift is 10:45–17:15; the work-shift description lists 10:30–17:00.

Requirements

High school graduate or equivalent is preferred.
One year of experience in a healthcare call center is preferred.
Pass required Epic proficiencies within 90 days of the start date.
Knowledge of organizational policies, procedures, systems, and objectives.
Training in HIPAA general protocols, with additional department-specific training as required, and knowledge of security policies and procedures.
Proficient keyboard and typing skills.
Professional and personal integrity.
Ability to communicate effectively in writing and orally.
Ability to use visual capacity and hearing to monitor and operate telephone equipment.
Effective hearing, listening, and speaking skills.
Ability to deal diplomatically with all types of individuals in stressful situations.
Basic knowledge of medical terminology, anatomy, and physiology.
Ability and willingness to work with the public in a professional, courteous manner.
Knowledge of JMH patient navigation programs.
Ability to manage multiple tasks efficiently and demonstrate empathy.