Patient Call Representative - Patient Access and Revenue Cycle Admin - Part Time - 6 Hour - Days

John Muir Health • Walnut Creek, CA

3d • $27 - $37

About The Position

The Patient Call Representative handles incoming and outgoing patient calls to schedule appointments, complete full and accurate registration, and respond to questions about scheduling, insurance, and registration. The role requires excellent communication, empathy, and the ability to manage multiple tasks efficiently. The position is part-time, working 24 scheduled hours per week on a day shift from 10:45 a.m. to 5:15 p.m. The hourly pay range is $27.03–$36.50; offer amounts depend on demonstrated or relevant experience and/or licensure, and pay may be adjusted to the local market for hires outside the Bay Area.

Requirements

• High school graduation or equivalent is preferred.
• Epic proficiencies required for the position must be passed within 90 days of the start date.
• Knowledge of organizational policies, procedures, systems, and objectives.
• Training in HIPAA general protocols, additional department-specific training as required, and security policies and procedures.
• Proficient keyboard and typing skills.
• Professional and personal integrity.
• Ability to maintain effective working relationships with a wide variety of individuals.
• Effective written and oral communication skills, including hearing, listening, and speaking skills.
• Visual capacity and hearing sufficient to monitor and use telephone equipment.
• Ability to deal diplomatically with all types of individuals under stressful situations.
• Basic knowledge of medical terminology, anatomy, and physiology.
• Ability to work with the public professionally and courteously.
• Knowledge of JMH patient navigation programs.

Nice To Haves

• One year of experience in a healthcare call center is preferred.
• Enjoys working with the public.

Responsibilities

• Handle incoming and outgoing calls with patients.
• Schedule patient appointments.
• Perform full and complete patient registration.
• Address patient inquiries related to scheduling, insurance, and registration.
• Communicate professionally and courteously with patients and other individuals, including in stressful situations.
• Use telephone equipment while monitoring calls.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED