Bilingual Market Admin Coordinator
About The Position
The Market Administration Coordinator (MAC) manages complex administrative needs for a field team and helps ensure efficient operations. The role manages clinician calendars, supports staff productivity, and provides administrative support to Pod leaders (MPE, MM, CPL). A primary focus is optimizing clinician calendars to meet the Pod’s current needs and strategic priorities, including engagement, PHDV completion, and treatment visits. Success is measured in part by meeting overall clinician productivity targets. The MAC adjusts same-day calendar availability and creates or changes visits as needed, supports forward-looking scheduling delegation, and reviews visit dashboards and reports daily. The role tracks and analyzes staff productivity and utilization for regional leaders, works with market and general managers on initiatives, and interfaces with clinicians daily to support operations and productivity. This position is remote and may require 25% travel within the assigned market. The base salary range is $54,000 to $71,000. Compensation may also include bonus opportunities and a comprehensive benefits package. Final compensation depends on geographic location and job-related factors, including experience, skills, education, certifications, and internal compensation considerations.
Requirements
- Bilingual in English and Spanish.
- Bachelor’s degree or equivalent experience in healthcare management, managed care, and/or a home health environment.
- Prior experience analyzing performance and productivity metrics.
- Proven accountability for performance outcomes.
- Exceptional organizational skills.
- Ability to multitask and manage a large volume of concurrent priorities.
- Demonstrated verbal, written, and visual communication skills.
Nice To Haves
- For candidates with a bachelor’s degree, prior experience in the healthcare industry, such as healthcare management, managed care, and/or a home health environment, is preferred.
- Microsoft Excel experience preferred.
- Salesforce experience preferred.
Responsibilities
- Review weekly and day-of calendars and optimize staff utilization by scheduling new visits, rescheduling inefficient visits, shifting visit ownership, confirming visits, and contacting patients when needed.
- Provide administrative support, including monitoring and responding to staff scheduling requests in Teams chats and confirming members’ Doxy capability.
- Measure, track, and report staff productivity and utilization; proactively identify underperformers and outliers.
- Assist with onboarding new team members, particularly by optimizing schedules to allow for training and visit ramping.
- Coordinate scheduling updates between field-based clinical team members and centralized scheduling team members.
- Call patients directly to book, reschedule, or confirm visits when needed.
- Work with market and general managers to support initiatives in the assigned area.
- Perform other job-related duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- Employee assistance program.
- Employer-paid and voluntary life insurance.
- Disability insurance.
- Health and flexible spending accounts.
- 401(k) with employer match.
- Financial wellness resources.
- 20 PTO days, 7 paid holidays, and 1 floating day.
- Paid parental leave.
- Work-life assistance resources.
- Physical wellness perks.
- Mental health support.
- Employee referral program.
- BenefitHub employee discounts.
- Bonus opportunities.
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What This Job Offers
Job Type
Full-time
