Bilingual Market Admin Coordinator
About The Position
The Market Administration Coordinator (MAC) manages complex administrative needs for a field team and supports efficient operations by coordinating clinician calendars, driving staff productivity, and assisting key Pod leaders (MPE, MM, CPL). The role optimizes clinician calendars to meet current needs and strategic priorities, including engagement, PHDV completion, and treatment visits. Success is measured in part by meeting overall clinician productivity targets. The MAC reviews visit dashboards and reporting, optimizes same-day calendar availability, creates or adjusts visits, and supports forward-looking scheduling delegation. The role tracks and provides analytics on staff productivity and utilization to regional leaders, works with market and general managers on local initiatives, and interfaces daily with clinicians to support operations and productivity. The position is remote and may require 25% travel within the assigned market.
Requirements
- Bilingual in English and Spanish.
- Bachelor’s degree or equivalent experience in healthcare management, managed care, and/or a home health environment.
- Prior experience analyzing performance and productivity metrics.
- Proven accountability for performance outcomes.
- Exceptional organization skills.
- Ability to multitask and manage a large volume of concurrent priorities.
- Demonstrated verbal, written, and visual communication skills.
Nice To Haves
- For candidates with a bachelor’s degree, prior healthcare industry experience, such as healthcare management, managed care, and/or home health experience, is preferred.
- Microsoft Excel experience.
- Salesforce experience.
Responsibilities
- Review weekly and day-of calendars and optimize staff utilization by scheduling new visits, rescheduling inefficient visits, shifting visit ownership, confirming visits, and contacting patients when needed.
- Provide administrative support to the team, including monitoring and responding to Teams chats about clinician scheduling requests and confirming Doxy capability with members.
- Measure, track, and report staff productivity and utilization, and proactively identify underperformers and outliers.
- Assist with onboarding new team hires, particularly by optimizing schedules to allow for training and visit ramping.
- Coordinate scheduling updates between field-based clinical team members and centralized scheduling team members.
- Call patients directly to book, reschedule, or confirm visits, as needed.
- Perform other job-related duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- Employee assistance program.
- Employer-paid and voluntary life insurance.
- Disability insurance.
- Health and flexible spending accounts.
- 401(k) with employer match.
- Financial wellness resources.
- 20 PTO days, 7 paid holidays, and 1 floating day.
- Paid parental leave.
- Work-life assistance resources.
- Physical wellness perks.
- Mental health support.
- Employee referral program.
- BenefitHub employee discounts.
- Bonus opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
