Admin Market Leader

BDO USA•Miami, FL

About The Position

The Admin Market Leader performs local Office Administrator duties for assigned offices while overseeing administrative operations across a designated market. The role manages administrative teams, aligns operations with firm-wide policies and strategic objectives, and collaborates with geographic and national leadership to improve efficiency, allocate resources, and maintain regulatory compliance. The position fosters continuous improvement and provides high-quality administrative support to internal stakeholders. Work requires travel and is frequently performed at a BDO office. The role leads administrative teams, develops market-level strategies, monitors performance, manages budgets, and coordinates staff training and development. It also serves as a liaison between offices in the assigned market and national administration. Supervisory duties include evaluating direct reports, supporting their professional development, participating in hiring and termination decisions, and ensuring the team is trained on relevant software, processes, and resources.

Requirements

High school diploma or GED.
Ten or more years of experience in administration or operations management.
Five or more years of experience in a leadership role.
Project management experience.
Proficiency in Microsoft Office Suite.
Superior verbal and written communication skills.
Strong analytical and process skills.
Solid judgment and reasoning skills.
Strong management and delegation skills to effectively lead and direct a team.
Excellent interpersonal skills and the ability to relate to diverse personalities tactfully and maturely.
Ability to respond tactfully and professionally in high-demand situations.
Ability to multitask while working independently or within a group environment.
Ability to communicate effectively and concisely with principals and top management.
Solid organizational skills, including the ability to meet project deadlines with attention to detail.

Nice To Haves

Bachelor’s degree.
Experience in a professional services environment.
Experience with enterprise resource planning (ERP) systems.

Responsibilities

Perform core Office Administrator duties for assigned offices.
Lead and manage administrative teams within assigned markets.
Develop and implement administrative strategies and initiatives aligned with national and geographic objectives.
Ensure compliance with firm policies, procedures, and regulatory requirements.
Collaborate with leadership to optimize resource allocation and operational processes.
Monitor and report on key performance indicators for administrative functions.
Identify process-improvement opportunities and drive their implementation.
Coordinate training and development for administrative staff.
Manage budgets and oversee cost-control measures for administrative operations.
Serve as a liaison between offices in the assigned market and national administration.
Establish strong rapport with leaders and peers throughout the organization.
Evaluate direct reports’ performance and assist in developing goals and objectives for professional development.
Collaborate with direct reports and key stakeholders to interview, hire, and terminate administrative employees.
Ensure administrative team members are trained on relevant software, processes, and resources.
Perform other duties as required.