Inventory and Exception Admin

Best Buy • Brooks, KY

3d

About The Position

The Inventory and Exceptions Admin executes operations related to verification, inventory control processes, and procedures. The Quality and Exceptions team monitors inventory across multiple sub-departments, including Exceptions, Quality Assurance, and Part Systems. The role is suited to someone who is organized, comfortable with process-driven work, and able to handle paperwork accurately and promptly.

The position supports a positive customer experience by building relationships, showing empathy, and providing solutions based on customers’ needs. Depending on the department assignment, the employee may research devices that cannot be processed due to mismatched information, resolve parts inventory issues, or perform quality assurance inventory monitoring and evaluation.

Best Buy describes its purpose as enriching lives through technology by personalizing technology solutions for customers. It says its culture focuses on supporting and valuing employees and providing opportunities for career growth.

Responsibilities

• Help drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to customer needs.
• Create new work orders and oversee existing work orders.
• Audit products, shipments, protection plans, and work orders.
• Monitor, receive, track, and approve inventory transfers or adjustments.
• Disassemble units as needed to document or verify product information.
• Input identification data for SKUs, products, parts, and warranties.
• Document findings and enter data into proprietary tracking systems.
• Verify warranty claims, document damage to units, edit claims, and change entitlements to correct billing.
• Generate reports, provide documentation, and share them with leadership as requested.
• Research escalated issues to diagnose them and determine appropriate solutions.
• Report concerns, issues, opportunities, and operational recommendations to location leadership.
• Provide peer-to-peer guidance, coaching, and training on inventory control processes.
• For Exceptions: Research client devices received at Geek Squad City that cannot be processed because model number, serial number, entitlement, or brand does not match the paperwork.
• For Exceptions: Verify device ownership and determine which entitlement or type of billing will apply.
• For Parts Inventory: Resolve parts inventory issues and use multiple systems to reduce shrink.
• For Parts Inventory: Disassemble and remove client media and data storage devices after client exchange, and reassemble as required.
• For Quality Assurance Admin: Monitor and evaluate inventory; the description is incomplete.

Benefits

• Competitive pay
• Employee discount
• Financial savings and retirement resources
• Support for physical and mental well-being
• Leaves of absence and potential pay sources, subject to eligibility
• Paid time off for full-time and part-time employees, subject to applicable factors
• Certain roles may be eligible for incentive pay, subject to eligibility

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed