Inventory and Exception Admin

Best Buy • Brooks, KY

12h

About The Position

The Inventory and Exceptions Admin performs operational work related to verification, inventory control processes, and procedures. The Quality and Exceptions team monitors inventory across multiple sub-departments, including Exceptions, Quality Assurance, and Parts Systems. The role suits people who are organized, comfortable with process-driven work, and able to handle paperwork accurately and promptly.

Team members are expected to help create positive customer experiences by building relationships, showing empathy, and providing solutions tailored to customer needs. Depending on the department assignment, the role may focus on researching exceptions, resolving parts inventory issues, or monitoring and evaluating inventory quality.

Requirements

• A natural sense of organization.
• Enjoyment of process-driven work.
• Ability to handle paperwork accurately and in a timely manner.

Responsibilities

• Build relationships with customers, demonstrate empathy, and provide solutions to customer needs.
• Create new work orders and oversee existing work orders.
• Audit products, shipments, protection plans, and work orders.
• Monitor, receive, track, and approve inventory transfers or adjustments.
• Disassemble units as needed to document or verify product information.
• Enter identification data for SKUs, products, parts, and warranties.
• Document findings and enter data into proprietary tracking systems.
• Verify warranty claims and document damage to units.
• Edit claims and change entitlements to correct billing.
• Generate reports, provide documentation, and share them with leadership as requested.
• Research escalated issues to diagnose them and determine appropriate solutions.
• Report concerns, issues, opportunities, and operational recommendations to location leadership.
• Provide peer-to-peer coaching and training on inventory control processes.
• For Exceptions assignments, research client devices received at Geek Squad City that cannot be processed because model number, serial number, entitlement, or brand information does not match the paperwork.
• For Exceptions assignments, verify device ownership and determine which entitlement or billing type applies.
• For Parts Inventory assignments, resolve parts inventory issues across multiple systems to reduce shrink.
• For Parts Inventory assignments, disassemble units and remove client media and data storage devices after client exchange, then reassemble units as required.
• For Quality Assurance Admin assignments, monitor and evaluate inventory quality (the supplied posting text ends before giving further details).

Benefits

• Competitive pay.
• Employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources, subject to eligibility and applicable conditions.
• Intermittent or reduced-schedule leave for certain medical or family care leaves.
• Paid time off for eligible full-time and part-time employees, subject to applicable conditions.
• Certain roles may be eligible for incentive pay, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed