Exception Handling Specialist

Sonic Healthcare USA•Austin, TX

About The Position

The Exception Handling Specialist supports patient care by ensuring laboratory specimens are properly processed, prepared, routed, and stored. The role involves identifying when corrective action is needed and implementing effective solutions while working in a laboratory environment with biological hazards and required personal protective equipment. The specialist champions safety, compliance, and quality control. This is a full-time, first-shift position scheduled for 40 hours per week. The role has routine access to Protected Health Information (PHI); employees must complete training on reasonable safeguards, maintain strict confidentiality, follow applicable privacy and security standards, and access PHI only as required for job duties.

Requirements

  • High school diploma or equivalent.
  • Previous training or experience in specimen collection or processing.
  • Strong reading, writing, and analytical skills.
  • Ability to operate general laboratory equipment, including telephones, computers, centrifuges, and audible alarms.

Nice To Haves

  • One to two years of related experience in a clinical laboratory, data entry, or production.

Responsibilities

  • Process, prepare, route, and store laboratory specimens properly.
  • Recognize when corrective action is needed and implement effective solutions.
  • Champion safety, compliance, and quality control.
  • Maintain confidentiality and follow applicable privacy and security standards when accessing PHI.

Benefits

  • Free laboratory services for the employee and dependents.
  • Paid Time Off and Paid Holidays.
  • Medical, dental, and vision insurance.
  • 401(k) with company match.
  • Opportunity to grow professionally.
  • Supportive and inclusive workplace.
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