Adjuster Jobs

About The Position

Requirements

• At least 3 years of bodily injury claims handling experience, including litigation and/or complex casualty claims.
• Strong investigation, negotiation, and claim resolution skills.
• Ability to manage attorney-represented claims and complex liability exposures effectively.
• Ability to attend required training sessions, participate in virtual learning activities, and successfully complete the training program.
• Ability to obtain an adjuster and/or appraiser license within 60 days of hire if required for the office or area.
• If currently holding an active insurance license, terminate all existing appointments before onboarding and do not hold outside appointments during employment.
• Applicants for an adjuster role who hold a resident producer license must formally surrender it when instructed by the licensing team.
• Must work from a home office located in the United States; the role is unavailable to residents of Alaska, California, Hawaii, and Washington.
• Must have a dedicated, private home workspace free from distractions, appropriate work surface and seating, and internet bandwidth of at least 50 MB download and 5 MB upload.

Nice To Haves

• Experience handling homeowner liability claims, such as dog bites and premises liability.
• West Coast location; candidates elsewhere may be considered if able to reliably work Pacific Time hours.
• Applicable active licenses for the role, which may qualify the candidate for a $1,000 licensing sign-on bonus.

Responsibilities

• Negotiate and settle claims in accordance with business unit best practices.
• Review policy language and analyze coverage.
• Review medical reports to prepare claim settlement evaluations.
• Coordinate the appraisal process for highly complex, disputed claims while ensuring adherence to policy provisions.
• Determine and explain coverage limits in moderately complex and complex claims involving one or multiple claimants, and determine claim value.
• Set and update reserves, documenting the rationale and claim summary notes.
• Serve as the primary point of contact for policyholder attorneys and lead direct negotiations to resolve disputes efficiently.
• Draft and respond to attorney correspondence, requests for information, and demands to maintain compliance and mitigate legal exposure.
• Research and respond to moderately complex and occasionally complex customer communications, concerns, conflicts, and issues.
• Summarize documents and enter claim system notes documenting the claim file, evaluations, and decision-making process.

Benefits

• Benefits package available from Day 1, including time off, healthcare, and retirement benefits.
• Competitive pay and support for continuous development and career advancement.
• Scheduling flexibility and a time-off policy intended to support work-life balance.
• Initial and ongoing training.
• 401(k)/pension.
• Education reimbursement.
• Technology bundle for home work, including laptop, monitors, headset, keyboard, and mouse.
• $80 monthly connectivity reimbursement to help offset internet costs.
• Potential $1,000 licensing sign-on bonus for eligible candidates with applicable active licenses.