Claims Property Adjuster

AAA • Coppell, TX

1d

About The Position

This position supports the Property Claims operation by handling low- to moderate-complexity claims reported on Homeowner policies written by the Interinsurance Exchange. The role interprets First Notice of Loss information, investigates losses, evaluates coverage, and develops claims resolution and negotiation strategies while complying with regulatory and statutory requirements. It uses discretion and independent judgment to ensure compliance with state and federal laws and applies technical and customer-service best practices in accordance with company guidelines.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• 1–3 years of prior claims-handling experience.
• Working knowledge of claims administration best practices and procedures.
• Working knowledge of Microsoft Office, general computer software, and claims software.
• Moderate organization and planning recognition skills.
• Moderate oral and written communication skills.
• Moderate interpersonal skills.
• Valid driver’s license, acceptable Department of Motor Vehicles record, and minimum liability insurance issued by the state.
• An insurance or claims adjuster license may be required for claims administration in specific states.

Nice To Haves

• 4–6 years of property claims-handling experience.
• General knowledge of fault assessment, negligence, and subrogation principles.

Responsibilities

• Conduct phone investigations to determine coverage and damages, and obtain statements from insureds, vendors, and witnesses.
• Maintain appropriate claim activities and service levels.
• Communicate with members, insureds, and claimants; explain policy coverages, benefits, and the claims process verbally or in writing in compliance with regulatory and statutory requirements.
• Recognize and appropriately address common coverage issues.
• Evaluate and assess first-party claims, make decisions, and negotiate within settlement authority to resolve claims across multiple markets.
• Assess personal property, property damage, and loss of use, and use claims technology and tools.
• Coordinate with internal and external departments as required.
• Attend and participate in legal proceedings when necessary.
• Respond promptly to insureds’ needs and problems.

Benefits

• Medical, dental, and vision health coverage.
• 401(k) savings plan with company match and a pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level