Claims Property Adjuster

AAA • St Louis, MO

12h

About The Position

This position supports the Property Claims operation by handling low- to moderate-complexity claims reported on Homeowner policies written by the Interinsurance Exchange. The adjuster interprets First Notice of Loss information, investigates losses, evaluates coverage, and develops claims resolution and negotiation strategies while complying with regulatory and statutory requirements. The role uses discretion and independent judgment to apply state and federal laws, company guidelines, technical practices, and customer service best practices.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• 1–3 years of prior claims handling experience required.
• Working knowledge of claims administration best practices and procedures.
• Working knowledge of Microsoft Office, general computer software, and claims software.
• Moderate organization and planning skills.
• Moderate oral and written communication skills.
• Moderate interpersonal skills.
• Valid driver’s license, acceptable Department of Motor Vehicles record, and minimum liability insurance required.
• An insurance or claims adjuster license may be required for claims administration in specific states.

Nice To Haves

• 4–6 years of property claims handling experience preferred.
• General knowledge of fault assessment, negligence, and subrogation principles desired.

Responsibilities

• Conduct phone investigations to determine coverage and damages.
• Identify and obtain statements from insureds, vendors, and witnesses.
• Maintain appropriate activities and service levels.
• Communicate with members, insureds, claimants, and other individuals.
• Explain policy coverages, benefits, and the claims process verbally or in writing in compliance with regulatory and statutory requirements.
• Recognize and appropriately address common coverage issues.
• Evaluate and assess claims, make decisions, and negotiate with insureds within settlement authority to resolve first-party claims in multiple markets.
• Assess personal property, property damage, and loss of use, and use claims technology and tools proficiently.
• Coordinate with internal and external departments as required.
• Attend and participate in legal proceedings as needed.
• Respond promptly to insureds’ needs and problems.

Benefits

• Medical, dental, and vision coverage
• 401(k) savings plan with company match
• Pension
• Tuition assistance
• Floating holidays
• PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts on membership, insurance, travel, entertainment, services, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level