Property Claims Adjuster
About The Position
The Property Claims Adjuster provides prompt, courteous, and fair claim service on small to moderate severity property claims. The role investigates claims to determine coverage and the validity and extent of damage, corresponds with customers, obtains relevant claim information, negotiates damage settlements, and documents claim activity in the claim system. The position follows processes that support fair resolutions, customer satisfaction, and effective cost management. The adjuster interprets policies and uses independent judgment to make coverage decisions on small to moderate claims. They investigate and settle assigned claims promptly and equitably under general supervision, negotiate settlements, and authorize payments within their authority. The role also involves maintaining relationships with approved vendors and experts, keeping informed about relevant claim and legal principles, tax requirements, underwriting rules and procedures, and ensuring electronic claim files are accurate, clear, timely, and properly documented. The successful candidate promotes personal responsibility, open communication, continuous improvement, and fair and ethical practices. They demonstrate strong problem-solving, communication, organization, relationship-management, and leadership skills. A bachelor's degree or equivalent combination of relevant education and experience is required, along with one to three years of experience adjusting small to moderate claims in a company environment. A Florida license in good standing is required, and the candidate must be able to obtain other required adjuster licenses within three months of hire.
Requirements
- Bachelor's degree or equivalent combination of relevant education and experience.
- One to three years of experience adjusting small to moderate claims in a company environment.
- Florida adjuster license in good standing.
- Ability to acquire other required adjuster licenses within three months of hire.
- Strong verbal and written communication, organization, and presentation skills.
- Strong computer skills, including Word, Excel, Access, Outlook, and web-based programs.
- Experience using claim management systems.
- Ability to manage relationships in a fast-paced environment while demonstrating persistence and problem-solving skills.
- Interpersonal and leadership skills, including servant leadership, collaboration, facilitation, and negotiation.
- Emotional intelligence, self-awareness, confidence, ability to manage conflict, and empathy.
- Ability to read, write, and speak English.
Nice To Haves
- Previous catastrophic claim handling experience.
- Relevant professional designations or skill certifications.
- Ability to read, write, and speak Spanish; Spanish speakers are encouraged to apply.
Responsibilities
- Acknowledge claim assignments, confirm policy coverage, and direct claim adjustment.
- Interpret policies and use independent judgment to determine whether coverage applies to small and moderate claims.
- Investigate claims to determine validity and verify the extent of damage.
- Negotiate settlements and authorize payments within the scope of authority, resolving claims timely and cost-effectively.
- Investigate and settle claims promptly and equitably under general supervision.
- Develop and maintain working relationships with approved vendors and experts.
- Keep informed about claim and related legal principles, tax requirements, and underwriting rules and procedures.
- Maintain accurate, clear, and timely electronic claim files documenting adjustment activities and substantiating payments.
- Ensure assigned claims are concluded promptly and equitably.
- Promote personal responsibility, open communication, continuous improvement, and fair and ethical practices.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
