Field Property Claims Adjuster

Liberty Mutual • Lannon, WI

17h • Onsite

About The Position

The Field Property Claims Adjuster helps customers navigate the claims process and recover following damage to their homes. The role involves local travel to insured homes within Lannon, Wisconsin (53046), and surrounding areas; candidates should live within or near the territory. Most workdays are spent in the field meeting customers, assessing property damage, and providing support, though assignments may occasionally be handled from a desk. The adjuster may be called upon for catastrophe duty.

The position includes a comprehensive five-month training program consisting primarily of virtual and on-the-job learning, with two short in-person sessions during weeks four and seven at the Lewisville, Texas office. Limited overnight travel for training and team meetings is typically less than 10%. Mileage is reimbursed, and the employee may qualify for a company-provided vehicle after meeting mileage requirements. A sign-on bonus is available for experienced, actively licensed new hires.

Requirements

• Working knowledge of claims handling procedures and operations.
• Proven ability to provide exceptional customer service.
• Effective negotiation skills.
• Ability to independently manage workload and exercise good judgment.
• Strong written and oral communication and interpersonal skills.
• Computer skills and ability to work with multifaceted systems.
• Bachelor’s degree or equivalent experience.
• At least one year of directly related experience.
• Ability to obtain required licensing.
• Ability to manage competing priorities and organize the workday.
• Strong time-management and organizational skills.
• Demonstrated understanding of building construction principles.
• Candidates should live within or near Lannon, Wisconsin (53046), and the surrounding territory.

Responsibilities

• Investigate and evaluate property claims onsite to resolve complex coverage and damage issues.
• Prepare complete repair estimates for covered damage, including inspecting roofs, attics, crawl spaces, and basements as needed.
• Independently handle moderate to complex claims from first notice of loss through final closure while managing workload.
• Work in a vehicle in the field daily and occasionally handle assignments from a desk.
• Explain loss coverage to policyholders and assist them with damage itemization, emergency repairs, and additional living arrangements.
• Coordinate vendor services, including contractors, emergency repair providers, cleaning services, and replacement services.
• Travel locally to insured homes within the assigned territory and provide in-person customer support.
• Attend required training sessions and team meetings; respond to catastrophe duty when called upon.

Benefits

• Sign-on bonus for experienced and actively licensed new hires.
• Mileage reimbursement.
• Potential eligibility for a company-provided vehicle after mileage requirements are met.
• Comprehensive benefits supporting employees’ life and well-being.
• Workplace flexibility.
• Professional development opportunities.
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level