Field Property Claims Adjuster
About The Position
The Field Property Claims Adjuster helps customers navigate claims and recover after damage to their homes. The role involves traveling locally to insured homes in Lannon, Wisconsin (53046), and surrounding areas to assess property damage in person and provide customer support. Candidates should live within or near the assigned territory. Most workdays are spent in the field, with occasional desk-based assignments. The adjuster handles moderate to complex claims independently from first notice of loss through final closure, investigates coverage and damage issues, and prepares repair estimates for covered damage. This may involve accessing roofs by ladder and inspecting attics, crawl spaces, and basements. The role also explains coverage, helps policyholders itemize damages and arrange emergency repairs or additional living arrangements, and coordinates vendor services. The position includes a comprehensive five-month training program consisting primarily of virtual and on-the-job learning, plus two short in-person sessions at the Lewisville, Texas office during weeks four and seven. Limited overnight travel for training and team meetings is typically less than 10%. Mileage is reimbursed, and employees may qualify for a company-provided vehicle after meeting mileage requirements. A sign-on bonus is available for experienced, actively licensed new hires. The adjuster may be called upon for catastrophe duty.
Requirements
- Working knowledge of claims handling procedures and operations.
- Proven ability to provide exceptional customer service.
- Effective negotiation skills.
- Ability to manage workload independently and effectively while exercising good judgment.
- Strong written and oral communication and interpersonal skills.
- Computer skills and ability to work with multifaceted systems.
- Bachelor’s degree or equivalent experience, and at least one year of directly related experience.
- Ability to obtain proper licensing as required.
- Ability to handle multiple competing priorities and organize the workday.
- Strong time-management and organizational skills.
- Demonstrated understanding of building construction principles.
- Candidates should live within or near Lannon, Wisconsin (53046), and the surrounding assigned territory.
Nice To Haves
- Experienced and actively licensed new hires are eligible for the sign-on bonus.
Responsibilities
- Investigate and evaluate property claims onsite, resolving complex coverage and damage issues.
- Prepare complete estimates of repairs for covered damage.
- Handle moderate to complex claims independently, managing them from first notice of loss through final closure.
- Work in a vehicle in the field daily and occasionally handle assignments from a desk.
- Explain loss coverage to policyholders and assist with itemizing damages, arranging emergency repairs, and making additional living arrangements.
- Coordinate vendor services, including contractors, emergency repair, cleaning, and replacement services.
- Travel locally to insured homes within the assigned territory.
- Participate in catastrophe duty when called upon.
Benefits
- Mileage reimbursement
- Potential eligibility for a company-provided vehicle after meeting mileage requirements
- Comprehensive benefits supporting life and well-being
- Workplace flexibility
- Professional development opportunities
- Employee Resource Groups
- Sign-on bonus for experienced and actively licensed new hires
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
