Property Claims Adjuster

Cypress Property & Casualty Insurance Company•Jacksonville, FL

About The Position

The Property Claims Adjuster role provides prompt, courteous, and fair claim service on small to moderate severity claims. This position will be responsible for investigation of property claims to determine coverage, corresponding with customers, obtaining important claims information, and negotiating damage settlements. The role will be documenting claim activity into the claim system and following processes that provide fair settlements or claim resolutions, customer satisfaction and excellent cost management.

Requirements

Bachelors degree or equivalent combination of relevant education and experience
Minimum One to Three (1-3) years of experience adjusting small to moderate claims in a company environment
As required by regulatory entities, relevant professional designations, and certifications highly desirable. Ability to acquire insurance licenses as required by role. Florida License in good standing is required; and ability to acquire other needed Adjuster License(s) within 3 months of hire
Excellent verbal/written communication skills and organizations skills, including presentation skills
Strong computer skills (i.e. Word, Excel, Access, Outlook, Web based programs)
Experience using Claim Management Systems
Ability to manage relationships in a fast-paced environment, while demonstrating persistence and problem-solving skills
Interpersonal and leadership skills - servant leadership, collaboration, facilitation, and negotiation skills
Emotional intelligence, self-awareness, confidence, ability to manage conflict, empathy
Ability to read/write/speak English & Spanish encouraged to apply

Nice To Haves

Previous catastrophic claim handling preferred, but not required

Responsibilities

Acknowledge claim assignments; confirm policy coverage, direct adjustment of claims
Interpret policy, make decisions using independent judgment on small to moderate claims and determine if coverage applies to claims submitted
Investigate claims to determine validity and verify extent of damage
Negotiate settlements and authorize payments within scope of authority, settling claims timely, and in the most cost-effective manner
Investigate and settle claims promptly and equitably under general supervision
Develop and maintain working relationships with approved vendors and experts
Keep abreast of claim and related legal principles, tax requirements, as well as underwriting rules and procedures
Keep the electronic claim file properly documented with accurate, clear and timely information and reports that reflect the adjustment activities and substantiate any payments made.
Ensure that all assigned claims are concluded promptly and equitably
Promote a culture of personal responsibility, open communications and continuous improvement
Ensure fair and ethical policies and practices in all relationships and operations
Exhibits leadership experience and skills
Exceptional problem-solving ability