Claims Property Adjuster

AAA • Lincoln, RI

6d

About The Position

This position supports the Property Claims operation by handling low- to moderate-complexity claims reported on Homeowner policies written by the Interinsurance Exchange. The adjuster interprets First Notice of Loss information, investigates losses, evaluates coverage, and resolves claims using negotiation strategies, while complying with regulatory and statutory requirements. The role exercises discretion and independent judgment to comply with state and federal laws and applies technical and customer-service best practices in accordance with company guidelines.

Requirements

• Bachelor's degree or an equivalent combination of education and experience.
• 1–3 years of prior claims handling experience.
• Working knowledge of claims administration best practices and procedures.
• Working knowledge of Microsoft Office, general computer software, and claims software.
• Moderate organization and planning skills.
• Moderate oral and written communication skills.
• Moderate interpersonal skills.
• Valid driver's license, acceptable Department of Motor Vehicles record, and minimum liability insurance issued by the state.
• An insurance/claims adjuster license may be required for claims administration in specific states.

Nice To Haves

• 4–6 years of property claims handling experience.
• General knowledge of fault assessment, negligence, and subrogation principles.

Responsibilities

• Conduct phone investigations to determine coverage and damages.
• Identify and obtain statements from insureds, vendors, and witnesses.
• Maintain appropriate claim activities and service levels.
• Communicate and interact with members, insureds, claimants, and other individuals.
• Explain policy coverages, benefits, and the claims process verbally and/or in writing in compliance with regulatory and statutory requirements.
• Recognize and appropriately address common coverage issues.
• Evaluate and assess claims, make decisions, and negotiate within settlement authority with insureds to resolve first-party claims in multiple markets.
• Assess personal property, property damage, and loss of use, and demonstrate proficiency using claims technology and tools.
• Coordinate with internal and external departments as required.
• Attend and participate in legal proceedings as needed.
• Respond promptly to insured needs and problems.

Benefits

• Health coverage for medical, dental, and vision.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and paid time off for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.
• Eligibility to participate in an incentive program based on organizational, team, and personal performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level