Senior Claims Adjuster - Federal Defense Base Act
About The Position
The Senior Claims Adjuster handles complex workers’ compensation claims, with a focus on federal claims and Defense Base Act and/or Longshore jurisdictional experience. The role applies claims management expertise to analyze exposure, determine appropriate courses of action, and resolve claims. It works with clients and other parties involved in the claims process, provides empathetic customer service to claimants, and manages claims in accordance with client and corporate policies, procedures, statutory and regulatory requirements, and ethical standards. The position requires timely and efficient documentation and communication of claim activity. It is eligible for fully remote work.
Requirements
- High school diploma.
- At least 5 years of related claims experience.
- Extensive background in federal claims handling and/or workers’ compensation, including indemnity and litigation.
- Federal Defense Base Act and/or Longshore jurisdictional experience.
- Current adjuster licenses, including the required California designation, with continuing education hours up to date.
- Appropriate license and/or certification in every state in which claims are handled.
- Knowledge of accepted industry standards and practices.
- Computer experience with related claims and business software.
Nice To Haves
- Bachelor’s degree.
- SIP designation.
Responsibilities
- Investigate, evaluate, and resolve complex workers’ compensation claims.
- Analyze claims exposure, make informed decisions, plan appropriate courses of action, and bring claims to resolution.
- Interact with parties involved in the claims process to support effective communication and resolution.
- Provide empathetic customer service to claimants on behalf of clients throughout the claims process.
- Handle claims consistently with client and corporate policies, procedures, industry practices, statutory and regulatory requirements, and ethical standards.
- Document and communicate claim activity promptly and efficiently.
- Partner with clients to deliver innovative solutions and improve the claims management process.
- Think critically, solve problems, and plan and prioritize tasks to serve clients and claimants effectively.
Benefits
- Competitive compensation.
- Comprehensive benefits programs designed to support well-being.
- Career development opportunities and ongoing learning.
- Collaborative, people-first culture with accessible leadership.
- Opportunity to do meaningful work with global reach and local impact.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
