Senior Claims Adjuster

Gallagher • Louisville, KY

9d

About The Position

Rice Insurance Services Center, now part of Gallagher, provides state-mandated real estate errors and omissions (E&O) insurance programs. The Senior Claims Adjuster manages insurance claims from investigation through resolution, determining their extent and legitimacy and issuing benefits as required by jurisdiction. The role involves detailed claims handling, including researching and analyzing claims, communicating findings, negotiating outcomes, maintaining reserves and files, and ensuring compliance with applicable standards and laws.

Requirements

• High school diploma and five years of related claims experience.
• Appropriate licenses and/or certifications in all states where claims are handled, or ability to obtain them according to local requirements.
• Extensive knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.
• Strong work ethic and solid communication, writing, and negotiation skills.
• Ability to independently manage a high caseload and interact effectively with internal and external business partners at all levels.

Nice To Haves

• Four to eight years of related experience, or an equivalent combination of education and experience.
• Bachelor’s degree with at least one year of additional legal education or experience in a legal or errors and omissions professional liability field.
• Juris Doctorate (JD).
• Knowledge of legal concepts, claims handling, and the insurance industry.

Responsibilities

• Investigate claims for merit and legitimacy by gathering documentation from affected parties and identifying and verifying damage through statements, on-site investigations, or client meetings.
• Establish appropriate claim pricing based on research and analysis.
• Notify clients of investigation results.
• Discuss lines of authority for resolving specific claims.
• Recommend claim settlements or denials.
• Process claim denials.
• Negotiate claims with claimants and their legal counsel.
• Properly reserve funds and adjust client claim reserves as appropriate.
• Obtain required releases to finalize claims.
• Maintain post-litigation files.
• Review rates, rules, and regulations to ensure claims practices comply with standards and laws.
• Perform other duties as assigned.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support well-being.
• Career development opportunities and ongoing learning.
• Collaborative, people-first culture with accessible leadership.
• Opportunity to do meaningful work with global reach and local impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED